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Company Name:
Calgary Women's Emergency Shelter
Approximate Salary:
26.72 Per Hour
Calgary, Alberta
Social Services
Position type:
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

Temporary Helpline Counsellor

Union Position, $26.72/hour

Temporary Full-Time (35 hours per week)

Start Date: Immediately

Anticipated End Date: January 17, 2020 (subject to change)

 The Calgary Women’s Emergency Shelter is looking for an individual that believes change is possible, and will thrive in an environment that nurtures families impacted by violence and abuse.  Working in a culture of respect and trust, together we will build healthy families in our community.  We strive to be leaders in our field and believe that together we can make a difference.

The Calgary Women’s Emergency Shelter is a 24-hour, seven day a week facility.  The hours for this position are Monday to Friday 7:00 a.m. to 3:00 p.m., totalling 35 hours per week.

Duties and Responsibilities will include, but may not be limited to:

As a Temporary Helpline Counsellor, telephone skills are you’re biggest asset.  You will provide telephone crisis counselling, assessment, and intervention to assist women who are fleeing family violence.  How you sound on the phone will help clients feel safe and validated. 

As the first point of contact with our agency you will need to quickly gain a vast knowledge of the organization. You will respond to all requests for admissions, assess needs, and provide referrals to other agencies.  You will help ensure that residents are safe at all times by screening calls, and using the electronic security systems that monitor the entrances to the Shelter.

Your people skills will shine when assisting residential counselors and staff to facilitate the integration of programs at the Shelter.  Hands on organization experience will also be an asset as you keep daily maintenance of files and records.

By joining our team, you are joining a diverse culture that embraces the differences among us.  Being open and willing to hear and listen to others is one of the biggest assets you can bring to our team. 


  • B.S.W. or B.A. in Social Sciences or graduate level work in a counselling related discipline.
  • A minimum of two years’ previous experience in any of the following areas is required: domestic violence, Children’s Services, crisis call centres, homelessness, or addictions/mental health issues.
  • Discretion, tact and ability to maintain confidential information.
  • Self-motivated with strong self-management ability is essential.
  • Team work philosophy of collaboration and cooperation is required as it is necessary to coordinate the involvement of other colleagues on the team and throughout the agency.
  • Strong communication skills (oral and written) in English.  A second language would be an asset.
  • Demonstrated effective and engaging interpersonal skills.
  • Strong organizational skills with strengths in prioritization and efficiencies. 
  • Able to multi-task and adapt to various situations. 
  • Keen attention to detail and strong work ethic.
  • Previous experience with administrative duties.


  • CPR, First Aid, ASIST, and NVCI certification is required.
  • Ongoing training and development are a required condition of this position.
  • A criminal record search and an intervention record check are conditions of employment.
  • If eligible for registration with a professional body, registration must be current.
  • In accordance with Canadian immigration requirements, priority will be given to Canadian citizens and permanent residents of Canada.

CLOSE DATE: The position will remain open until filled.

The Calgary Women’s Emergency Shelter is committed to diversity and inclusion within its workforce, and encourages qualified candidates from all genders, religious, ethnic and social backgrounds to apply.

We thank all candidates for their interest, only those selected for an interview will be contacted.

We regret that we are unable to accept telephone inquiries.