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Company Name:
Inn from the Cold
Approximate Salary:
Not Specified
Calgary, Alberta
Social Services
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

Team Lead, Early Childhood Development

You have a passion for making a difference, you crave the opportunity to impact your community. You describe yourself as someone who seeks a career with purpose. You have a strong internal drive that pushes you to seek challenging work in a collaborative, professional and reputable environment that does meaningful work in Calgary.

At Inn from the Cold (IFTC), our mission is to offer shelter, sanctuary, and healing to assist homeless children and their families achieve independence.  We need passionate, high-performing and solution-oriented team members to achieve our mission and have an exciting and challenging opportunity for the right candidate.

Position Summary:

The Team Lead, Early Childhood Development (ECD) is responsible for the day to day operations of the Inn from the Cold’s Early Childhood Development area, Youth Zone including the supervision and coordination of the Early Childhood Development Team. The Team Lead will be tasked with orientation of direct reports in procedures, safety and program policies and procedures. They will lead staff to work from a housing focused, trauma informed practice and support families’ and lead staff within respective programs as they provide support to individuals and families. The Team Lead will develop partnerships through collaborative efforts and maintain current knowledge of available resources within the larger community.  This role will be responsible for working with the larger shelter teams as part of the case management process. The Team Lead demonstrates a commitment to providing excellent client services and contributes to a respectful and productive work environment.

Inn from the Cold works from a Trauma Informed and Harm Reduction approach with our programs. 

Primary Duties and Responsibilities:

 People Interactions:

  • Provide active leadership, coaching and role modeling for Early Child Development workers including scheduled supervision to discuss growth/challenge areas, goals and professional development requests and needs
  • Facilitate program support and provide day to day support and leadership to guests and staff
  • Ensure staffing levels are adequate for operational needs, including processing vacation requests
  • Lead daily shift updates for the communication of client and program matters and facilitate weekly staff meetings for ECD Team
  • Develop rapport and support modeling of positive relationships and boundaries
  • Maintain calendars for ECD and Youth Zone programming and schedules
  • Communicate changes within procedures/policies/updates, programming, urgent matters and other relevant information to staff
  • Organize field trips including the cost and transportation needs
  • Coordinate the ECD team and delegate tasks to staff and events where appropriate
  • Engage with clients when there is a need to address a family concern or staff need support and guidance; assess and address potential crisis situations; ensure proper safety and emergency protocols are used
  • Promote and protect the rights of clients; empower people to advocate for themselves
  • Work with other agencies involved to support collaboration
  • Ensure proper usage of communications ensuring confidentiality of clients’ information
  • Be available to provide front line duties if short staff
  • Participate in on call rotation


  • Maintain appropriate documentation, clear and concise notes; as well as connections with clients when addressing/following up with concern
  • Work with Human Resources to ensure mandatory certifications are obtained and IFTC core trainings are completed such as First Aid/CPR, NVCI, Indigenous Trainings, ASIST; ensure training is completed within first 6 months of employment

 Organizational Commitment

  • Ensure all current and applicable safety protocols and procedures are in place and practiced by ECD staff
  • Maintain and model strong interpersonal relationships within programs and build a strong healthy team environment
  • Champion for families and services as a team member of Inn from the Cold

This position description reflects the general duties of the position, but is not intended to be a detailed description of all duties that may be inherent in the position.


  • Post secondary diploma or degree in Childhood Development; relevant education and experience in the social service field; Level 1,2,3 required
  • 1-2 years’ experience in a leadership role and strong skills to effectively lead a staff team
  • Strong interpersonal and communication skills within a team environment are essential
  • Experience working in a shelter or housing environment; knowledge of housing focused shelter, harm reduction and trauma informed practice
  • Minimum 2 years’ experience in working with vulnerable population
  • Current First Aid/CPR and Suicide Intervention Certification
  • Computer literacy, including effective working skills of MS Word, Excel and e-mail required
  • Excellent teamwork and team building skills
  • Able to effectively communicate both verbally and in writing
  • Knowledge of community resources and supports; high degree of resourcefulness, flexibility and adaptability
  • Must be able to be depended upon to plan and organize work effectively and ensure its completion



Please apply online at: 

Resumes will be accepted until Friday, November 9, 2019

Only those selected will be contacted. No phone calls please.



Embrace Compassion: we fulfill a duty of care, not only to our guests, but to our colleagues and our community

Exhibit Courage : we uphold the convictions of the organization and support our community, especially when faced with adversity

Work Inclusively: we foster a culture where all stakeholders feel they have an opportunity to turn their potential into performance

Demonstrate Respect: we believe the way we treat each other in achieving our objectives is just as important as what we achieve

Act with Accountability: we demonstrate a commitment to our word, accept responsibility for our mistakes, and take action to address them

Encourage Innovation: we take informed risks and champion new ideas