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Company Name:
Calgary Urban Projects Society (CUPS)
Approximate Salary:
Not Specified
Calgary, Alberta
Social Services
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Not specified

Subsidy & Support Coordinator


Resilience for Life.

Through integrated programs and services, CUPS builds resilient lives for Calgarians facing the challenges of poverty and trauma.

We’re innovators and trailblazers in our sector. Far from a traditional charity, CUPS is a science-based organization that is defining a new approach to the social challenges of poverty and trauma. We change the lives of low-income and homeless Calgarians by addressing the root causes of their challenges. Using science, we address trauma, manage adversity, and build lifelong resilience that spans generations. We address the past and improve the present – because that’s how we’ll change the future.

Position Overview:

This is a Full Time 1.0 FTE, Permanent position.

The Subsidy and Support Coordinator will actively engage community resources to build a seamless transition for our clients accessing CUPS services and coordinate the integration of the social service function into effective client care. This position will provide information, resources and system navigation to individuals and families who are at risk of homelessness.

The Subsidy and Support Coordinator will be responsible for screening and assessing new housing subsidy requests, income testing, general referrals as well as assisting and administering other related program components for participants. This position will ensure that participant information is collected and properly administrated into CUPS databases (ETO and HMIS). Follow up with landlords and tenants to ensure financial accountability is mandated and partnering agencies supporting CUPS participants. This position will be responsible to communicate all relevant information to community partners. Within this role, duties could also include other activities to support CUPS participants.

Responsibilities (but not limited to):

  • Create and implement specific programs that engage our clients need for learning.
  • Create case plans towards training and education
  • Book and coordinate program space or room requirements
  • Facilitate client access for crisis management, appointments and referral
  • Work with CUPS Central Intake to ensure proper flow of visitors for general administration
  • Ensure the data for outcome measurement, evaluation and research is compiled for reporting to CHF and CUPS through HMIS and ETO
  • Liaise with WHC, Medical, CDC and Family Development Centre programs to provide wrap-around service, if required
  • Triage clients from initial first visit (appointments, client traffic, referrals if required)
  • Consistent follow-up with ETO database and external agencies on client referrals (has client been in CUPS previously for same referral, how many times, should they see case manager, should they be discharged and collect services at partnering agencies)
  • Provide light case management using Resiliency Matrix for quarterly client follow-ups
  • Support for Housing, Employment, Education and Trades programs and Identification
  • Direct and participate in the development and implementation of client care policies and protocols to provide advice and guidance in handling special cases or participants’ needs
  • Extensive knowledge of social community agencies and services so that participants can be referred accurately and appropriately when they do not fit within the scope of CUPS’ services
  • Maintain listing and knowledge of all programs available to clients and ensure staff is scheduling program administrators accordingly to meet with clients and discuss
  • Contribute to the process of creating an environment for our clients that is supportive and culturally sensitive
  • Other duties as required

Qualifications and Requirements:

  • 2-3+ years’ experience working with vulnerable populations; post-secondary education in social work or humanities would be an asset
  • Supports the agency mission statement
  • General computer knowledge, with experience in Word/Excel
  • General knowledge of program databases, such as HMIS and ETO
  • Ability and motivation to work as a team player
  • Ability to assume initiative
  • Ability to engage in problem solving with individuals
  • Knowledge of social service organizations and ability to access delivery systems
  • Commitment to engaging in community development work within CUPS and the broader community
  • Understanding of poverty and homelessness
  • Flexibility and maturity, willingness to work with people of all life circumstances
  • Excellent communication and conflict resolution skills
  • Ability to work independently with accountability

Thank you for your interest, but only those candidates selected for an interview will be contacted. Please include both a cover letter and a resume with your application, along with your salary expectations.