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Company Name:
Students' Union, University of Calgary
Approximate Salary:
15.00 Per Hour
Calgary, Alberta
Education and Research
Position type:
Part Time
Experience level:
Less than 2 years
Education level:
High School or equivalent

Student Support Assistant


The Student’s Union (SU) is one of the leading undergraduate student associations in Canada. We work to ensure that University of Calgary undergraduate students have the best possible university experience through advocacy, representation, and providing valuable on-campus services and programs. We also manage several businesses within the MacEwan Student Centre including a restaurant and bar, two concert venues, a convenience store, a used bookstore and copy centre, and the MacEwan Conference and Event Centre.

Students lead our organization, and so SU staff are all teachers in some capacity. We coach, mentor, and work alongside the elected members of our student government to help them develop skills and make good decisions for the organization. Because of this, we trust and invest in our staff as they are pivotal in supporting and fostering positive and productive student leadership. The SU is a nimble organization that can pivot quickly to address emerging issues and trends.


This position is a job share role. There are two individuals that co-manage the duties of the Student Support Assistant (SSA) role – one works in the morning and one in the afternoon. Directly reporting to the Manager, Student Services, the team of SSAs acts as the front-line representatives of the Students’ Union and are responsible for providing reception, switchboard, and information services to students, members of the University community, and the general public.

The SSAs will provide administration and planning assistance of various programs and events to the Manager, Student Services and will act as a mentor to the Program and Event Assistants. This position will also support the Coordinator, Student Organizations with administrative tasks related to SU Clubs, including assisting with room bookings and processing insurance payments. The SSAs also support the Coordinator, Student Support with the oversight of the SU Tutor Registry and Travel and Conference Funding.

For more information on the role, including specific responsibilities, please consult the position description on our website (


  • Excellent customer service skills to assist in determining customer needs and providing appropriate levels of assistance in a high energy and multi-faceted environment.
  • Demonstrated verbal and written communication skills to support communicating with customers and staff via all modes (face-to-face, telephone, letter, email) in a positive, professional and courteous manner.
  • Superior interpersonal skills to interact positively, courteously and professionally with customers and staff. Possess common sense, tact, discretion and good judgment and have the ability to maintain composure and make critical decisions under pressure.
  • Ability to deal with difficult or demanding customers, students and members of the general public.
  • Ability to develop and maintain required knowledge and understanding of the organization and general campus environment, including services, programs and other information considered important to customers.
  • Strong organizational skills and time management skills, with the ability to multi-task and manage priorities to meet daily work deadlines and keep updated on changes to ongoing programs.
  • Proven punctuality and reliability.
  • Illustrate personal motivation and the ability to work independently, as well as part of both small and large teams.
  • Ability to mentor and motivate a team of student staff who all having varying tasks.
  • Computer skills with ability to use full suite of MS Office software, including Excel, Word, and PowerPoint.
  • Demonstrated organizational and time-management skills to meet daily work deadlines, ongoing program commitments, and emerging priorities.


Please apply with a resume and cover letter.