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Company Name:
Calgary Catholic Immigration Society
Approximate Salary:
Not Specified
Calgary, Alberta
Social Services
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Some College Coursework

Settlement Counselor

Calgary Catholic Immigration Society (CCIS) is a nonprofit organization that provides settlement and integration services to all immigrants and refugees in Calgary and Southern Alberta. With over 35 years of solid community experience, 70 active programs, and comprehensive wraparound support, CCIS ensures that our services respond to the needs of ethnically diverse communities within Calgary and area.

Our Resettlement & Integration Services (RIS) division provides support services that enable Government Assisted Refugees (GARs) to transition to a new life in Calgary. RIS also offers several programs specific to refugee children and youth. RIS programs are designed to: assist in developing the independence of our clients, build capacity within the family structure and enhance our clients’ economic success. Our team of multicultural counselors provide settlement assistance in over 16 languages.

Our Settlement Counselors work directly with our clients assisting with the resettlement and adaptation process in order to facilitate them in moving towards self-sufficiency.


Primary Duties and Responsibilities: 

  • Provide immediate essential services to meet the needs of Government-Assisted Refugees destined to Calgary within 4 – 6 weeks of their arrival
  • Deliver services in accordance with the “Resettlement Assistance Program” Service Delivery Handbook
  • Provide essential services to refugees during their 1st year of Federal income support
  • Deliver follow up orientation sessions after refugees exit the Division.
  • Provide community resource information as required
  • Provide guidance, support and information that assist refugees with adjusting to everyday life in Canada
  • Provide emergency interpretation and translation
  • Participate in planning and implementing programs and services for refugees
  • Evaluate the effectiveness of services and recommend enhancements to service delivery
  • Counsel (non-therapeutic) and support refugees who may experience issues such as family violence, substance abuse, mental health issues, loss of self-esteem, loneliness and isolation; and to refer them, when necessary, to other professionals; and/or work in collaboration with them in a cultural liaison capacity
  • Identify and refer clients for ESL support services
  • Plan and facilitate workshops, presentations, and seminars with mainstream agencies to promote cultural diversity and sensitivity
  • Maintain client files in accordance with standards and participate in a team environment



  • A post-secondary degree/diploma in Education, Social Work, or related discipline is preferred. A combination of experience and related education may be considered
  • 2 – 4 years of experience working with New Canadians is an asset
  • Excellent cultural competency skills and experience working in a multicultural and diverse environment
  • Strong interpersonal skills and an ability to build relationships with culturally diverse groups
  • Competency in utilizing the Microsoft Office applications of Word, Excel, and Outlook
  • Strong communication skills – verbal, written and listening – in both English and a second language (e.g. Somali, Arabic, Tigrinya, Swahili, or Spanish)
  • Must be able to present a recent Criminal Records Check and Intervention Records check


To Apply:

Qualified candidates are invited to send resume and cover letter to [email protected] by 4:00 pm on Monday, June 10, 2019.

Please include “Application to Settlement Counselor” in the subject line of your email.

CCIS thanks all applicants, however, only those selected to compete further for this position will be contacted.

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