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Company Name:
Inn from the Cold
Approximate Salary:
Not Specified
Calgary, Alberta
Social Services
Position type:
Experience level:
5 - 10 years
Education level:
Bachelor's Degree

Senior Manager, Housing

This role is a 6 month contract

You have a passion for making a difference, you crave the opportunity to impact your community and you would describe yourself as someone who seeks a career with purpose. You have a strong internal drive that pushes you to seek challenging work in a collaborative, professional and reputable environment that does meaningful work in Calgary. 

At Inn from the Cold, our mission is to offer shelter, sanctuary, and healing to assist homeless children and their families achieve independence.  We need passionate, high-performing and solution-oriented team members to achieve our mission and have an exciting and challenging opportunity for the right candidate.

Position Summary: 

The Senior Manager, Housing is responsible for providing guidance, leadership and support to Case Managers of the Family Support Housing Program.  He/she monitors subsidy payments and ensures all expenses for the programs are coded appropriately.  The Senior Manager, Housing is kept well-informed of developments within the Housing Program and any external committees that may impact the program or agency. He/she will Interact with programs team to support clients, when required.  This role also is required to support and represent the mandate and interests of Inn from the Cold on interagency committees.

Primary Duties and Responsibilities: 

  • Provides updates on Coordinated Access, Assessments and client updates
  • Approves monthly client subsidies.
  • Able to discuss subsidies in HIS
  • Participate in data input for grant proposals as required
  • Monitor KPI through data analysis to ensure program capacity targets are met in conjunction with Director, Programs
  • Complete year end reports
  • Ensure staff are well versed in the organization’s policies and procedures and Calgary Homeless Foundation’s Case Management Standards.
  • Maintain quality up to date documentation for IFTC (HOMES) and the utilize/support the Homeless Management Information System (HMIS)
  • Completion of ART reports to Calgary Homeless Foundation
  • Monitor completion of case notes by all Case Managers
  • Regular audit of client files, case notes and case plans to ensure client assessments occur and files are current and up to date. 
  • Ensure all clients have a case plan and that the case plan is in line with the organizational mandate
  • Ensure Case Managers are operating under the CHF Case Management Standards
  • Coordinate, direct and supervise all functional activities and personnel involved in the implementation of the general programs
  • Update standards, policies and procedures with a view to accreditation in conjunction with Human Resources every 3 years.
  • Ensure Release of Information (ROI) and Client Rights and Responsibilities, Grievance forms and Consent to Services forms are current and up to date.
  • Collaborate within agency programs to discuss resources and personalize referrals for families; research available resources in Calgary and accept referrals from other departments within IFTC.
  • Provide support in creating and maintaining landlord relations, housing searches including negotiation of rent amounts and damage deposits.
  • Support Landlord Liaisons with dispute resolutions and mediation of client and landlord issues; address landlord issues and concerns.
  • Respond to client concerns and communicate these as appropriate
  • Supervise Case Management and Housing Team
  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
  • Responsible for program development, monitoring, and control systems.
  • Perform a broad range of supervisory responsibilities over others.
  • Comprehend and make inferences from written materials. 


  • Bachelor's degree in Social work or related field.
  • Experience with supervising staff
  • Work cooperatively with other employees, consultants, and the public.
  • Possess valid driver's license.
  • Able to quickly analyze issues and determine best course of action using available resources.
  • Sound judgment to escalate issues to senior members within the help desk organization.
  • Knowledge of help desk management software tools.
  • Excellent written, oral, and telephone communication skills.
  • Knowledge of computer workstation setup.
  • Exceptional multi-tasking abilities and prioritization skills.


Please apply online at: 

Resumes will be accepted until Friday, June 21, 2019

Only those selected will be contacted. No phone calls please.


  • Embrace Compassion: we fulfill a duty of care, not only to our guests, but to our colleagues and our community
  • Exhibit Courage: we uphold the convictions of the organization and support our community, especially when faced with adversity
  • Work Inclusively: we foster a culture where all stakeholders feel they have an opportunity to turn their potential into performance
  • Demonstrate Respect: we believe the way we treat each other in achieving our objectives is just as important as what we achieve
  • Act with Accountability: we demonstrate a commitment to our word, accept responsibility for our mistakes, and take action to address them
  • Encourage Innovation: we take informed risks and champion new ideas