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Company Name:
The Alex
Approximate Salary:
Not Specified
Calgary, Alberta
Position type:
Full Time
Experience level:
Not specified
Education level:
Not specified


Receptionist – Ref. No. 19077

Community Health Centre

Permanent | Full-Time 

The Alex: Changing Health. Changing Lives.  The Alex Community Health Centre is a not-for-profit organization that is changing how we look at health care in Calgary. Our health, housing and food programs support our most vulnerable neighbours, tackling tough health and social issues head-on.  Using a multi-disciplinary team approach, we focus care on assessment, intervention and promotion of all aspects of health. We embrace a model of health care that is accessible, responsive and participatory. In addition to the Community Health Centre, we run a Seniors Health Centre, a Youth Centre, two Mobile Community Health Buses, one Dental Health Bus, four Housing First Programs, a Community Food Centre and Youth Law.  

What we do and why we do it: 

The Alex Community Health Centre’s primary goal is keeping people and communities well. Through comprehensive and

co-ordinated primary care delivery, this multidisciplinary team ensures the client receives timely services, appropriate referrals and the delivery of seamless care. Special attention focuses on reducing accessibility barriers and focusing more on a comprehensive wraparound approach to service delivery. A model of care that addresses the social, health, and financial needs with particular attention towards building wellness and quality of life.  

Under the general direction of the Clinic Team Lead(s), the Alex general receptionist will be the initial entry point to the Alex Community Health Centre.  The receptionist will be responsible for creating a welcoming and safe environment at the front entry of the health clinic, and to coordinate and streamline the daily flow at the health center.  

What you will do:

Coordination of client flow

  • The receptionist will document the arrival of each Alex client into the electronic medical record (EMR) and social database for The Alex
  • As required, the receptionist will also create client profiles and complete initial assessments on the Alex’s social data platform   

Greeting and directing client and visitor flow

  • As the front “face” of the Alex, provide a courteous, safe, and welcoming environment for Alex clients, visitors, and guests
  • Provide direction to programming, destinations, and link with appropriate team members
  • The clinic and associated programs are high volume throughout the day, and the front reception area generally will have 150+ interactions daily 

Commitment to team-based care

  • Will work as part of a multidisciplinary team – nurse practitioners, physicians, social workers, case managers, medical specialists, registered nurses, psychologists, pharmacists, and other disciplines
  • Collectively with MOAs, LPNs, a central clinical operations team, and the administration team, the receptionist will be part of a team to support the provision of care at the Alex clinics
  • While each discipline and position has their own unique skillsets and responsibilities, during peak periods and other high flow times, all team members will be expected to collaborate and assist their team members to facilitate best practice clinical care  

Passion for complex care and inner-city medicine

  • Strong commitment to working with individuals living with severe and persistent mental illness and addictions.
  • Strong skills in health promotion and illness prevention.
  • Ability to build rapport with marginalized individuals, understanding of Mature Minor Doctrine in Alberta, time management skills, ability to work independently 
  • Familiarity with evidence based practices such as Motivational Interviewing, Nonviolent Crisis Intervention Training, Trauma Informed Care training, Mental Health First Aid, ASSIST, and naloxone administration an asset 

What you bring:

  • Able to work independently with clients
  • Familiarity with EMR systems, MS Office suite, general computer literacy
  • Knowledge of social services and non-profit services in Calgary is an asset
  • Ability to multi-task in fast-paced environment
  • Current First Aid/CPR is mandatory 

Why You Want to Work with Us: 

The Alex is an innovative and diverse organization which seeks to invest in its employees and see them succeed in their chosen careers.  If you are seeking a deeply rewarding, yet challenging career helping Calgary’s vulnerable populations, this might be the place for you!  

  • 3-paid weeks of Vacation
  • Paid Wellness and Personal Days
  • RRSP Matching after 6 months
  • Reimbursement of Professional Designation fees
  • Investment in Professional Development
  • Health and Lifestyle Enhancement benefit 

How to apply:

If you are as passionate as we are about making a difference in people’s lives, please submit your resume to [email protected] and be sure to include the job title and reference number in the subject line.  Deadline to apply is October 15, 2019 by 4pm. 

For further information about The Alex and its programs, we encourage you to visit our website at

 We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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