Company Name:
Miskanawah (formerly Pathways Community Services Association)
Approximate Salary:
Not Specified
Calgary, Alberta
Position type:
Experience level:
2 - 5 years
Education level:
Some College Coursework
Ashleigh Spelay

RAYS Crisis Worker

Reports to: Regional After Hours Support - Team Leader

Location: Calgary, AB

Position Type: Part-time on-call: Monday-Wednesday: 5pm-11am (12 hour and 16 hour on call shifts)

Experience level: 2-5 years

Position Summary:

The RAYS Crisis Worker has the unique and challenging role of providing short-term, after-hours crisis response and support to youth and families involved with Alberta's Children's Services. The Crisis Worker works collaboratively with Southern Alberta Children Intervention Services to provide support in a variety of situations including, but not limited to, childcare and/or one to one support, the transportation of children and youth between placements or upon apprehension, behavioural management, hospital supervision, and suicide and self-harm monitoring.


  • Provide behaviour management interventions and support as needed in a variety of settings
  • Apply de-escalation strategies as needed
  • Ensure the client’s basic needs are being met
  • Provide constant supervision to any client that is at risk of hurting themselves or someone else
  • Use effective interpersonal skills to communicate complex and sensitive information
  • Provide a consistently high standard of care and support for clients
  • Provide direct and comprehensive care and assistance to clients with specialized and complex needs
  • Ensure commitment to quality, client safety, and risk management initiatives
  • Protect the health and safety of others by adopting safe work practices and reporting unsafe conditions immediately
  • Prepare and submit accurate reports and records
  • Maintain a positive working relationship with colleagues at Children’s Services and other professionals involved in case management
  • Maintain personal employment records, training, and documentation as indicated by accreditation standards

Skills and experiences

  • Degree or diploma in a field appropriate to the position
  • Certifications or licences appropriate to the position
  • Related field experience required
  • Police Record and Vulnerable Sector Check (completed within the last three months)
  • Child Intervention Check (completed within the last three months)
  • Possession of safe and reliable vehicle
  • Proof of Driver’s abstract completed within the last 30 days
  • Ability to do shift work
  • Ability to be alert and responsive during all hours of scheduled shift
  • Ability to respond quickly in a dynamic and changing environment
  • Ability to assist clients and their family members with concern and empathy, respecting their confidentiality and privacy and communicating in a courteous and respectful manner
  • Ability to effectively interact and relate to children in a developmentally appropriate manner
  • Ability to interact and build relationships with youth and adults that may be either physically or intellectually challenged
  • Ability to remain calm and poised in urgent situations
  • Dedication to safety measures and best practices


Please submit a cover letter and resume to [email protected] by July 12, 2019. Please reference “RAYS Crisis Worker” in the subject line.

We thank you for your interest in joining our team however, only those applicants considered for the position will be contacted.