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Company Name:
Miskanawah (formerly Pathways Community Services Association)
Approximate Salary:
Not Specified
Calgary, Alberta
Position type:
Experience level:
2 - 5 years
Education level:
Some College Coursework

RAYS Crisis Worker

Reports to: Regional After Hours Support - Team Leader

Location: Calgary, AB

Position Type: Part-time on-call: Sunday - Thursday (12 hour, 16 hour, and 24 hour on call shifts)

Experience level: 2-5 years

Position Summary:

The RAYS Crisis Worker has the unique and challenging role of providing short-term, after-hours crisis response and support to youth and families involved with Alberta's Children's Services. The Crisis Worker works collaboratively with Southern Alberta Children Intervention Services to provide support in a variety of situations including, but not limited to, childcare and/or one to one support, the transportation of children and youth between placements or upon apprehension, behavioural management, hospital supervision, and suicide and self-harm monitoring.


  • Provide behaviour management interventions and support as needed in a variety of settings
  • Apply de-escalation strategies as needed
  • Ensure the client’s basic needs are being met
  • Provide constant supervision to any client that is at risk of hurting themselves or someone else
  • Use effective interpersonal skills to communicate complex and sensitive information
  • Provide a consistently high standard of care and support for clients
  • Provide direct and comprehensive care and assistance to clients with specialized and complex needs
  • Ensure commitment to quality, client safety, and risk management initiatives
  • Protect the health and safety of others by adopting safe work practices and reporting unsafe conditions immediately
  • Prepare and submit accurate reports and records
  • Maintain a positive working relationship with colleagues at Children’s Services and other professionals involved in case management
  • Maintain personal employment records, training, and documentation as indicated by accreditation standards

Skills and experiences

  • Degree or diploma in a field appropriate to the position
  • Certifications or licences appropriate to the position
  • Related field experience required
  • Police Record and Vulnerable Sector Check (completed within the last three months)
  • Child Intervention Check (completed within the last three months)
  • Possession of safe and reliable vehicle
  • Proof of Driver’s abstract completed within the last 30 days
  • Ability to do shift work
  • Ability to be alert and responsive during all hours of scheduled shift
  • Ability to respond quickly in a dynamic and changing environment
  • Ability to assist clients and their family members with concern and empathy, respecting their confidentiality and privacy and communicating in a courteous and respectful manner
  • Ability to effectively interact and relate to children in a developmentally appropriate manner
  • Ability to interact and build relationships with youth and adults that may be either physically or intellectually challenged
  • Ability to remain calm and poised in urgent situations
  • Dedication to safety measures and best practices


Please submit a cover letter and resume to [email protected] Please reference “RAYS Crisis Worker” in the subject line.

We thank you for your interest in joining our team however, only those applicants considered for the position will be contacted.