Company Name:
Inn from the Cold
Approximate Salary:
Not Specified
Calgary, Alberta
Social Services
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree
Marj Kyle

Manager, Reporting & Evaluation

You have a passion for making a difference, you crave the opportunity to impact your community. You describe yourself as someone who seeks a career with purpose. You have a strong internal drive that pushes you to seek challenging work in a collaborative, professional and reputable environment that does meaningful work in Calgary.

At Inn from the Cold (IFTC), our mission is to offer shelter, sanctuary, and healing to assist homeless children and their families achieve independence.  We need passionate, high-performing and solution-oriented team members to achieve our mission and have an exciting and challenging opportunity for the right candidate.

Position Summary:

The Manager, Reporting & Evaluation is responsible for ensuring Inn from the Cold (IFTC) has the information needed to guide decision making and improve program performance through data collection, evaluation, and research with the aim of high quality service delivery in shelter and housing programs across the organization.

The Manager, Reporting & Evaluation manages the development, implementation, and improvement efforts of IFTC’s data management and evaluation system to enhance data management, funder reporting, impact monitoring, and evaluation in order to improve internal processes, service delivery, and communication to stakeholders.

This position is also responsible for the design and leadership of various analytical, educational and research initiatives benefiting the Inn. The Manager provides an ongoing window onto current research pertinent to child and family homelessness, which includes the production of work based on both external and internal sources.

As a member of the management team, this position contributes to organizational leadership and participates in the development of IFTC's priorities and objectives with a focus on strategy development and the alignment of analysis and evaluation strategies to the mission, vision, and strategic objectives of the organization.

Primary Duties and Responsibilities:

  • Responsible for on-going development, implementation, and maintenance of IFTC and funder data management and evaluation systems.
  • Continually review and refine IFTC’s systems and tools to ensure programs are being monitored and evaluated effectively, efficiently, and in line with provincial and national strategies, and donor requirements.
  • Ensure funder reporting is timely and accurate.
  • Assist in the utilization of learnings for decision making purposes and program development; ensure data and learning outcomes are applied to achieve the organization’s vision of a Centre of Excellence in Child and Family Homelessness.
  • Uphold IFTC’s reporting framework and communication channels for the Board of Directors, senior management, and other stakeholders, and manage results dissemination; develop evaluation material and reports and prepare and deliver presentations. 
  • Oversee the design of program specific program evaluation frameworks, Theory of Change, logic models, and KPI’s; link to organizational Theory of Change, Strategic Plan, and organizational goals.
  • Conduct capacity assessment on existing monitoring and evaluation system.
  • Oversee the collection of qualitative and quantitative data using prescribed data collection tools; provide specialized data analysis using data from a variety of sophisticated software and analytical tools.
  • Collaborate and coordinate with other non-profits, government agencies, and other organizations on monitoring and evaluation issues and to strengthen data sharing in the homeless sector.
  • Strengthen the capacity of the Data, Research and Evaluation team by identifying training opportunities and increasing the team’s knowledge of data management and monitoring and evaluation protocols and practice.
  • Oversee and advise staff directly managing data collection and evaluation.
  • Lead IFTC’s research internal and external research efforts; research and evaluate issues relevant to homelessness and housing policy, including information on specific demographic and socio-economic trends, and health/housing needs and demand, such as identifying gaps in community services and program needs
  • Seek and collaborate with various individuals, networks and organizations within the homeless-serving sector, and broader community on inter-disciplinary research initiatives.
  • Utilize research findings to support IFTC program design and development and strengthen internal evaluation efforts.
  • Collaborate effectively with all departments on research- and evaluation-related matters.
  • Present reports to senior leadership, providing data obtained through evaluation in a concise manner to further the Inn’s strategic objectives.
  • Contribute to funding proposals where data, research and analysis is required.
  • Manage external consultants as required.
  • This position description reflects the general duties of the position, but is not intended to be a detailed description of all duties that may be inherent in the position.


  • University degree in a social science discipline; master’s degree preferred.
  • 3 – 5 years of working experience within the non-profit sector and with a vulnerable population.
  • Experience with program evaluation required.
  • Proficient MS Office and a range of data management and analysis software, HMIS.
  • Significant expertise with quantitative and qualitative research skills, including driving the design, implementation, data analysis, and communication aspects of an evaluation/improvement process.
  • Working experience with executing academic-level research.
  • Proficient with web and literature searches, synthesizing data and analysis.
  • Knowledge of FOIP and PIAs.


  • Demonstrated ability to prioritize work, and independently manage multiple, diverse, and competing priorities while meeting deadlines.
  • Excellent writing, editing, proofreading, verbal and written communication skills.
  • Strong project management and problem-solving skills and demonstrated ability to work in a demanding environment.
  • Ability to maintain confidentiality and work with sensitive information.
  • Ability to recall, recognize, and communicate interrelated information pertaining to data and evaluation.
  • Ability to work independently and in a team environment; strong collaboration skills.
  • Excellent presentation skills.
  • Stays abreast of new and innovative approaches and brings forward new ideas for consideration; understands and uses technology to improve work processes and achieve outcomes.
  • High level of integrity, confidentiality, and accountability.
  • Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
  • Ability to build and maintain lasting relationships with other departments, key community partners, and government agencies.

Please apply online at: 

Resumes will be accepted until Sunday, December 15, 2019

Only those selected will be contacted. No phone calls please.


Embrace Compassion: we fulfill a duty of care, not only to our guests, but to our colleagues and our community

Exhibit Courage : we uphold the convictions of the organization and support our community, especially when faced with adversity

Work Inclusively: we foster a culture where all stakeholders feel they have an opportunity to turn their potential into performance

Demonstrate Respect: we believe the way we treat each other in achieving our objectives is just as important as what we achieve

Act with Accountability: we demonstrate a commitment to our word, accept responsibility for our mistakes, and take action to address them

Encourage Innovation: we take informed risks and champion new ideas