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Company Name:
Approximate Salary:
Not Specified
Calgary, Alberta
Position type:
Full Time
Experience level:
2 - 5 years
Education level:

Front Desk Assistant, Head of First Impressions

Front Desk Assistant, Head of First Impression

Want to do work that makes a difference?

Join us as we work to change lives and build a more inclusive economy in Calgary! Check out our mission, vision and values on our website. We invite you to read about how we work with our participants to make a difference.

 Momentum staff are expected to work cooperatively with others; demonstrate flexibility in organizing work; have good communication skills; and demonstrate thoughtfulness in decision making. As a learning organization Momentum staff are also expected to continuously develop professionally and personally.

Staff must be non-judgmental and receptive in approach and reflect genuine concern, respect and commitment towards the individual, family and community.

The Organization:

Momentum is an award winning and nationally recognized community economic development organization utilizing innovative approaches to poverty reduction. We use financial literacy, skills training, and small business development as tools to empower people as they exit poverty. We also approach poverty from a systems change lens, considering public policy and building the capacity of the community to scale Community Economic Development impacts.

We are an employer of choice and were selected as one of Alberta’s Top 70 Employers for 2016. We provide competitive compensation and benefits with an unparalleled work environment. We are professional and diverse, so you’ll find a range of people and backgrounds working here: from MBAs to Social Workers and everything in between.

We’re serious about our work but we don’t take ourselves too seriously and love to celebrate and have fun along the way.

If this sounds like a place where you would want to work, please review the position below to see if there’s a fit with your skills and experience.

What you’ll be doing:

Momentum provides a welcoming and non-judgmental space where anyone facing income and employment barriers can learn new skills they need to thrive. We are receptive in our approach and reflect genuine concern, respect and commitment towards everyone that walks through our doors, and to the community.

As the Front Desk Assistant, you will play a critical role in creating a great first impression by ensuring everyone that interacts with Momentum through the reception has a welcoming and professional experience. You will also provide administrative support and contribute to an efficient and professional office environment.

Who we’re looking for:

  • You have great respect for others
  • You show grace under fire
  • You are compassionate
  • You can step back from a situation and put yourself in the other persons shoes
  • You are warm and approachable
  • You are adaptable and a problem solver
  • You invest in forming relationships
  • You understand that everyone has needs  
  • You are friendly and outgoing
  • You thrive on helping others
  • You are proud to be everyone’s first point of contact


Key Areas of Responsibility:
  • Present a welcoming and professional image to visitors on the phone and at the front desk area
  • Maintain the lobby and community resource area
  • Provide administrative support to Core Services as required, including facility maintenance        
  • Perform other related administrative tasks as requested.


Primary Relationships:

  • Skills Training Manger, Supervisor
  • Director of Finance for Facilities
  • Momentum Staff
  • Momentum Participants
  • General Public


What you will be doing:

Reception/Customer Services

  • Greet and welcome participants, general public and visitors in the reception area
  • Answer telephone calls at the main switch board
  • Forward messages appropriately and promptly
  • Provide program information to public and undertake an initial pre-screening for certain programs
  • Provide appropriate referrals internally or to community resources
  • Maintain a safe and secure lobby area
  • Respond to information requests and general inquiries
  • Maintain a tidy and organized lobby and kitchen area
  • Update phone greetings and signage at reception as required
  • Oversee use of public coffee area and ensure there are clean cups, fresh coffee and supplies, etc. available.
  • Manage the use of computer labs in the lobby
  • Maintain supplies for both the kitchen and the file room.

Administrative Services

  • Distribute staff mail and assist with mail outs as required
  • Monitor incoming faxes and distribute as required
  • Maintain current staff contacts lists, distribution lists, phone lists, mailboxes, etc.
  • Arrange for temporary staff coverage for monthly staff meetings and other absences
  • Prepare new hire packages
  • Deliver Front Desk orientation to participants and new staff
  • Coordinate ordering of name tags and business cards
  • Participate in organizational related activities – committees, weekly chores, reception lunch coverage, etc.
  • Set up weekly staff chores schedule and monitor compliance
  • Assist staff with room bookings and inquiries
  • Maintain and organize office and kitchen supplies inventory.
  • Oversee adequate stocks of program marketing and membership materials; stock displays.
  • Ensure membership forms and marketing materials/brochures are up to date and readily available on the shelves
  • Assist other departments with projects and special events as required.

Facilities management

  • Assist with facilities issues e.g. calling plumbers, electricians, heating and cooling and building management
  • Ensure office equipment such as digital signage, photocopier, fax, postage meters etc. are well maintained, with the ability to troubleshoot, make suggestions, and call for repairs when appropriate.
  • Act as a lead and expert in terms of the office equipment usage, programming and maintenance.
  • Complete other duties or projects as defined through the business plan, in consultation with the Skills Training Manager or the Director of Finance.

Skills and Qualifications

  • Personable, friendly, customer service oriented and tactful in dealing with public
  • Sensitive to the needs of persons with low literacy challenges, English as a Second Language, and individuals with disabilities
  • Experience working with a multicultural and/or low-income population
  • Superior interpersonal and communication skills
  • 2-3 years customer services skills
  • Strong knowledge of computer systems: word processing, spreadsheet, email and internet (Microsoft Office Suite)
  • Efficient office organizational skills
  • Dependable and reliable
  • Takes initiative in responding to tasks needing completion
  • Multi-tasking ability to work in a busy environment and able to work under pressure/maintaining composure
  • Attentive to detail
  • Able to work independently as well as collaboratively
  • Flexible regarding tasks and schedule
  • Knowledge of community resources in Calgary is an asset
  • Diploma in Office Administration or equivalent area of study

To apply:

Please forward resume with covering letter:

Via e-mail to: [email protected] State competition number in subject line of email.

Attention: Hiring Committee

Competition Number: CCVO1101

Closing Date: Until suitable candidate is found

Applicants should state salary expectations in their cover letter.

Momentum is an equal opportunity employer.  Persons from diverse groups are encouraged to apply.  We wish to thank all applicants for their interest, however, only those selected for interviews will be contacted.

To see why Momentum is a great place to work and what we have to offer visit