This job has expired and you can't apply for it anymore.
Company Name:
Calgary & Area Child Advocacy Centre
Approximate Salary:
Not Specified
Calgary, Alberta
Social Services
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

Family Support Coordinator

The Position:

 Reporting to the Victim Support Team Lead, the Family Support Coordinator will provide support to families coming to the Calgary & Area Child Advocacy Centre (CCAC) with information and resources through the entire disclosure and investigative processes.

Duties and Responsibilities:

Family, Caregiver and Victim Contact

  • Provide children and families with accurate information on the Victims’ Bill of Rights,
  • Contact person for the children and families who are attending the CCAC for their initial visit.
  • Work closely with Victim Support Volunteer Advocates to provide emotional support to caregivers during their visit to the CCAC.

Ongoing Support

  • Ensure families are provided with ongoing emotional support, information and resources after initial contact has been made with the families.

Collaborative Model Approach

  • Work collaboratively with a multidisciplinary team including:  Calgary Police Service, RCMP, Children’s Services, Alberta Health Services, Alberta Justice and community agencies to set up appropriate supports for children and their families who have been impacted by child abuse.
  • Become a primary contact for investigative agency partners to collaborate in order to ensure families receive support in a timely and purposeful manner.


  • Manage the Victim Support calendar to ensure adequate support is being provided to families attending the CCAC for appointments.
  • Maintain accurate documentation and statistics for reporting purposes.

Volunteer Management

  • Assist with the management of daily scheduling and duties of the Victim Support Volunteer Advocates.
  • Provide guidance to the Victim Support Volunteer Advocates on daily queries and concerns.
  • Participate and support in the development of training for the Victim Support Volunteer Advocates.

Qualifications, Abilities and Skills Required: 

Education & Experience

  • A degree or diploma within Social Work or Criminal Justice.
  • 3+ years of direct experience in Victim Services, frontline Social Work related roles, or court related experience.
  • Experience working with a multidisciplinary team an asset.
  • Prior experience working and supporting volunteers.

Desired Competencies

  • Interest and enthusiasm in working with children and families.
  • Commitment to the philosophy of the Victim Support program, its objectives and goals.
  • Ability to work effectively in both a team environment and independently.
  • Ability to accept direction and supervision in the application of skills and knowledge required.
  • Excellent verbal and non-verbal communication skills.
  • Maturity, reliability and punctuality.
  • Strong emphasis on listening skills.
  • Ability to work well with people from all backgrounds and cultures.

What’s in it for you:

  • A competitive salary and benefit package.
  • Ability to make a difference and lasting impact.
  • A great team and culture.
  • Career experience and learning.

How to Apply:

If you feel that you are uniquely qualified for this position, please submit your resume to:

Christine Fowler

Director of Administration

Calgary & Area Child Advocacy Centre

Email:   [email protected]

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

About the Calgary & Area Child Advocacy Centre:

The CCAC is a Calgary based not-for-profit organization. The CCAC works in collaboration with relevant partner organizations to best serve children and families who are involved in the investigation and treatment of child abuse. The CCAC is a physical site, where more than 125 professionals deal with the criminal investigation, child protection, medical and psychosocial needs of children, youth and families impacted by child abuse and maltreatment. The focus of work at the CCAC is children and youth who have experienced sexual abuse and severe and complex physical abuse and neglect.