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Company Name:
Hull Services
Approximate Salary:
Not Specified
Calgary, Alberta
Social Services
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

Family and Connection Facilitator - Cottage One

Hull Services is looking for a full time Family and Connection Facilitator for our Cottage One program.

Hull Services is a registered charitable organization that provides an integrated continuum of services including specialized therapy, counselling and education for children, youth and families who may experience emotional and psychological disorders, mental illness, behavioural and developmental challenges.

We view our employees as our strength and are committed to professional growth, competitive compensation, comprehensive benefits, and a supportive team environment.

Cottage One is a Therapeutic Campus-Based Care program that provides intensive treatment to youth aged 10 to 17 with dual diagnoses. These youth have developmental delays and social and emotional deficits along with mental health issues. We provide safety and stability in a highly structured setting to help them attain success and reintegrate them back into the community. The program has a strong focus on preserving family and cultural connections by providing support through family work and aftercare services.

The Family and Connection Facilitator will serve a key role on the cottage team, ensuring family engagement in the treatment process, connecting youth with community resources, and supporting the development and implementation of aftercare services. This is an exciting role for a skilled professional who is a team player, understands the campus-based treatment environment and wraparound approach, can provide guidance on effective caregiving and has experience working with families (including indigenous families). Hull works through a trauma informed lens, using relationships and regulation strategies to foster resilience and healing. The Family and Connection Facilitator will work with a community of practice in the areas of family work, wraparound, and cultural services.

Duties and Responsibilities

  • Gather key information regarding the young person’s family and extended support system
  • Assess the young person’s and family’s clinical needs and strengths; communicate this information with relevant parties, including natural support systems, staff and external professionals throughout the assessment and treatment process
  • Pro-actively coordinate both face-to-face and telephone contact between support systems while the young person resides in the program
  • Continually assess relevant family and extended support system information; assess, identify and facilitate intervention and family support opportunities
  • Meet with families to begin parenting and in-home work to promote greater family cohesion, effective communication, solution-focused problem-solving and a shared commitment to change
  • Assess overall family functioning and recommend additional services as required
  • Develop a solid bridge between the treatment program and the next identified placement; ensure that key information regarding supports, strategies, strengths and therapeutic gains are effectively communicated
  • Coordinate flexible aftercare services to ensure that transition planning and post-discharge supports continue to be in place
  • Flexibility in scheduling (evenings and weekends) is required in order to facilitate family visits
  • Involvement in overall therapeutic mileu which may include working on the floor with persons served at times to support the team

Skills and Qualifications

  •  Degree or Diploma in Human Services or Social Sciences
  • Experience in Therapeutic Campus-Based Care treatment (preferred)
  • Ability to engage clients and families in the treatment process
  • High level of personal competence in the formation and maintenance of caring, therapeutic relationships
  • Strong relational and engagement skills, including proficient and professional communication with youth and families
  • Ability to use a family-centered, trauma-informed, and strength-based approach towards service delivery 
  • Relevant experience working with youth and their families and knowledge of crisis intervention, communication skills and family education
  • Experience working with and incorporating indigenous and cultural perspectives into service plans
  • Strong interpersonal, and networking skill
  • Ability to work independently and as part of a team; experience working on a multidisciplinary tea
  • Demonstrated interest, commitment, consistency, and a high level of personal maturity and responsibility, flexibility and adaptability
  • Clear Police Check including Vulnerable Sector Check and Child Intervention Record Check
  • Reliable transportation, valid driver's license and ability to drive Agency vehicles
  • Completion of ASIST, First Aid, Therapeutic Crisis Intervention and Certification with CYCAA would be considered an asset
  • Preference will be given to those that have completed coursework and/or certification in Brain Development or Trauma Informed Care. Some suggested courses include:    
    • The Brain Story Certification through the Alberta Family Wellness Initiative (AFWI):
    • The Trauma Informed Care E- Learning Modules through Alberta Health Services: or
    • Sheldon Kennedy Centre “Being Trauma Aware” online course:

If interested, please direct your email, cover letter and resume to [email protected]     

Please indicate “Your Full Name – C1 Family and Connection Facilitator” in the subject line of your email.

The deadline for application is June 27, 2019.

We thank all applicants who are interested in this position, however only those candidates selected for an interview will be contacted.

For more information about how you can make a difference in the life of a child, family or community, visit

Diversity Works At Hull