This job has expired and you can't apply for it anymore.
Company Name:
The Alex
Approximate Salary:
Not Specified
Calgary, Alberta
Social Services
Position type:
Experience level:
Not specified
Education level:
Bachelor's Degree

Evening Support Worker

Evening Support Worker – Ref. No. 20004

Abbeydale Place

Temporary | Full-Time 

The Alex: Changing Health. Changing Lives.  The Alex Community Health Centre is a not-for-profit organization that is changing how we look at health care in Calgary. Our health, housing and food programs support our most vulnerable neighbours, tackling tough health and social issues head-on.  Using a multi-disciplinary team approach, we focus care on assessment, intervention and promotion of all aspects of health. We embrace a model of health care that is accessible, responsive and participatory. In addition to the Community Health Centre, we run a Seniors Health Centre, a Youth Centre, two Mobile Community Health Buses, one Dental Health Bus, four Housing First Programs, a Community Food Centre and Youth Law. 

What we do and why we do it: 

Abbeydale Place is a housing first program that services formerly homeless men and women ages 24 - 65. Our philosophy is that everyone is entitled to appropriate housing and the supports they need to sustain that housing. We deliver service within an Intensive Case Management model, through the lens of harm reduction and housing first.  Our clients have polysubstance use with a high focus on alcohol and methamphetamines.  Approximately 25% of our clients are on community treatment orders. 

The Evening Support Worker will be responsible for establishing support in a place-based Housing model through The Alex.  This will involve providing administrative support to the case management team and engaging current clients who have had difficulty maintaining housing stability, including; assisting clients with skill-building and activities of daily living, facilitating in-house recreational programming and developing ways to provide encouragement and support for them as they establish permanent housing.  This is a temporary full-time position working Monday through Friday, 2pm – 10pm for a 5-month contract with the potential to be extended beyond.  No overnights, weekends, or statutory holidays!

What you will do:

  • Work within a harm reduction scope
  • Advocate for clients when required; engage and support clients
  • Provide ongoing support to clients living in Abbeydale Place
  • Provide basic life skills guidance
  • Provide administrative support to Abbeydale’s case managers, which includes but is not limited to inputting HMIS assessments, file audits, and CIVI data
  • Work collaboratively with all team members to achieve excellent service and outcomes for clients
  • Write clear, concise and objective case notes
  • Facilitate recreation group every evening
  • Respond to all client crisis’s in a timely manner and address behavioral issues as they arise/provide conflict resolution to tenants
  • Monitor for safety issues in the building
  • Collaborate with community partners (such as PACT, DOAP Team etc.) when required
  • Maintain client confidentiality and clear boundaries, both inside and outside Abbeydale Place
  • Represent the program and the agency in the community in a professional manner
  • Adhere to the standards set out in Abbeydale Place procedure manual
  • Adhere to the code of ethics
  • Complete all shift duties as required, including household cleaning, cooking, and upkeep of program 

What you bring:

  • Within one year of completing a Bachelor’s degree or diploma in a relevant field - required
  • Experience working in the homelessness sector, along with strong knowledge of community resources is required.  Practicum experience will be considered
  • Solid understanding of Housing First and Harm Reduction
  • Strong de-escalation and conflict resolution skills with at-risk populations
  • A class 5 non-GDL driver’s license, a personal vehicle, a clean drivers abstract, and $2 million liability insurance are required
  • Standard First Aid – Level C CPR & AED are mandatory
  • Knowledge, skills and abilities to work with complex individuals experiencing addictions, mental health, isolation, homelessness and poverty concerns
  • Strong communication skills and ability to adapt communication style to meet the needs of a specific individual
  • Should be self-motivated and able to work with minimal supervision
  • Must be comfortable working using harm reduction, strength based, natural and logical consequences, and trauma informed care techniques as well as an understanding of anti-oppressive practice
  • Firm boundaries yet able to effectively build relationships with hard to engage patients
  • Assertive, professional and positive, with an ability to effectively represent the organization
  • Knowledge of the United Nations Declaration on the Rights of Indigenous People (UNDRIP) and the Truth and Reconciliation Commissions (TRC) 94 Calls to Action an asset 

How to apply:

If you are as passionate as we are about making a difference in people’s lives, please submit your resume to [email protected] and be sure to include the job title and reference number in the subject line.  Deadline to apply is January 30, 2020 by 4pm. 

We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

For further information about The Alex and its programs, we encourage you to visit our website at