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Company Name:
Silvera for Seniors
Approximate Salary:
Not Specified
Location:
Calgary, Alberta
Country:
Canada
Industry:
Other
Position type:
Full Time
Experience level:
5 - 10 years
Education level:
Certification

Dining Services Manager (Multiple Communities)

See Yourself in Our Story

Dining Services Manager

Do you want to be a voice for seniors in Calgary? Do you want to help build communities that support independence, dignity, and aging in the community? Do you want to be part of a best-in-class results-based organization?

Our employees make a difference in the Silvera story and in the unique stories of each of our 1,500 residents. Our team works every day in our resident’s homes as leading advocates and caring providers of affordable homes and services for lower-income seniors.

We believe in a diverse workforce, career advancement, employee recognition and offering competitive salary and benefits package. We are committed to ongoing training and support for all employees, which helps them to create their careers and excel in providing professional and superior service to our residents.

This, we believe, makes us an employer of choice and a great place to work.

See yourself in our story as a Dining Services Manager.

We currently have a full-time permanent position available in our Dining Services Department. Reporting to the Senior Manager, Service & Operations, the Manager of Dining Services is primarily responsible for the development and implementation of research and evidence-based dining programs, department procedures, as well as defining and supporting operational excellence in service delivery.

Key Responsibilities Include:

  • Design and develop a high quality, person-centered seniors dining program within Silvera with particular focus on the following core deliverables:
  • Identify future trends and the partners needed to deliver a best in the class dining experience
  • Create a customer service model that optimizes service excellence
  • Develop planning, monitoring and reporting systems, and tools to ensure the dining program meets both regulatory and Silvera financial requirements:
  • Develop reporting mechanisms to reflect actual performance versus plan.
  • Ensure program design supports Supportive Living Accommodation Licensing Act standards
  • Actively advocate for and participate in the Silvera Health and Safety Program.
  • Provides leadership and support to the Dining Services Supervisors to follow the budgets for weekly and monthly inventories, including food and non-food supplies
  • Develop and maintain dining operating procedures and guidelines:
  • Identify training needs, ensure training and development needs of supervisors, culinary and service staff are met.
  • Provides direct leadership and support to the dining services coordinators including recruitment, training, performance reviews and career development

Desired Qualifications: 

  • Relevant degree in culinary arts and/or business
  • Five (5) years progressive work-related experience leading multi-sites in is essential.
  • Ability to manage multiple projects and deadlines, prioritize and take initiative.
  • Excellent organizational and communication skills.
  • Proficiency in MS Office Suite programs (Outlook, Word, Excel, Project, and PowerPoint)
  • Knowledge of seniors dining, nutrition, as well as Canada Food Guide  an asset
  • Proven ability to provide leadership and strategy with a focus on continuous improvement and building a high-performance culture.
  • Strong customer service focus and ability to relate with team members across the organization
  • Must have First aid, WHMIS, Safe Food Handling Course

Working Conditions:

  • Must have own vehicle, as travel within Calgary is required.
  • Must have the ability to respond to a variety of changing duties, work routines and work locations.
  • On occasion will work under somewhat challenging situations given deadlines; early or late hours may be required to address

Application Instructions: 

Please apply with a resume and cover letter addressing the qualifications in the job posting.

Please note: Due to the high volume of applications we will not be accepting phone calls about individual applications. All pre-screen questions must be answered for an application to be processed, incomplete applications may not be considered. We thank all applicants; however, only those selected for an interview will be contacted. 

For further information about Silvera for Seniors, we encourage you to visit our website at www.silvera.ca