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Company Name:
Distress Centre Calgary
Approximate Salary:
Not Specified
Calgary, Alberta
Social Services
Position type:
Full Time
Experience level:
Less than 2 years
Education level:
Bachelor's Degree

Communityr Resource Specialist- Database Curator

Distress Centre Calgary provides 24-hour crisis support to Calgary and surrounding areas through our 24/7 crisis and 211 Community Resources lines. We also provide daily email, chat and text supportand professional counselling. All of our services are free. Because we do not define crisis, anyone can contact us, day or night.

We support people experiencing crisis due to homelessness, poverty, mental illness, bullying, addictions, PTSD, domestic violence, abuse, etc.

We provide a compassionate and supportive environment for our staff and volunteers so they can provide 24-hour support to Calgary’s most vulnerable population.


  • Related post-secondary Diploma in a Human Services or Social Science field
  • Minimum 1 year of experience in a data entry/administrative support role that includes proof reading materials, editing documents, and records management
  • Knowledge of database principles is an asset
  • Successful attainment and maintenance of the AIRS Certified Resource Specialist – Database Curator certification or willingness to work towards the designation
  • Experience in the use of information and referral systems including taxonomy preferred
  • Gender-Based Analysis+ and Brain Story Certifications are considered an asset

About the position:

The CRS-Database Curator is responsible for validating and updating the information and referral data utilized by the 211 service, while ensuring adherence to required accreditation standards for the program.  The CRS Database Curator identifies and researches new and updated community services information to respond to the changing needs and resources of communities in the Calgary and Area region.


  • Program Administration
  • Maintain digital records in the 211 online database of community, government, and social services in Calgary and area by:
    • Identifying and researching new and updated information on community services
    • Ensuring new and updated information is entered into the database
    • Ensuring data entered is consistent and within the data standards followed
    • Ensuring consistent application of taxonomy in accordance with taxonomy principles
    • Identifying/reporting issues and providing input/recommendations to the CRS-Database Curator Team Lead on records and related procedures
    • Participate, document, and update procedures related to records management
  • Assist with resource/publications for dissemination as appropriate
  • Maintain relevant statistics and producing reports for internal use as required
  • Community Outreach
    • Represent the 211 program at internal/external committees and meetings as appropriate
    • Liaise and develop working relationships with community groups/agencies to support 211 database fidelity
    • Respond to enquiries and questions regarding the 211 database resource publications

Required Skills/Abilities

  • Strong interpersonal, verbal and written communication skills
  • Ability to proof read materials in different formats and utilize editing skills to make information clear and concise
  • Ability to work independently, set priorities and meet deadlines in a stressful environment
  • Organizational and problem solving skills with a keen attention to detail, a high degree of accuracy, and excellent time management skills
  • Ability to maintain effective, cooperative working relationships with other staff and volunteers
  • Ability to liaise effectively with community agencies and maintain good relationships
  • Ability to research, assimilate, organize, analyze and summarize information
  • Ability to effectively use Microsoft Office and other program software

The duties and responsibilities outlined above are representative but not all inclusive. Other related duties as required.

Benefits of joining Distress Centre:

  • Opportunity to be part of a team committed to social impact
  • A diverse workplace and great working environment, including the opportunity to participate in wellness activities
  • Ongoing training and skills development, including a staff development fund
  • Benefits, matched RRSP plan & competitive salary
  • Generous vacation package

Lines of Communication/Accountability

  • Reporting to the CRS Database Curator Team Lead

Special Working Conditions

  • General work hours are 9:00am – 5:00pm, however some flexibility is required to meet the needs of the agency.
  • The CRD Specialist will be required to provide 211 contact centre shift support as needed
  • The CRD-DC shares the responsibilities of the CRD-DC Team Lead in their extended absence.

External Applicants Requirement:

+ External applicants are expected to complete a 3 weeks in-house facilitated training. (Tuesdays & Thursdays 6am-9pm), (Saturday 9am-4pm) inclusive of coaching shifts and on-the-job learning and skill development.

Internal Applicants are required to please notify current supervisor.

To apply, please send a resume and cover letter:

            Suite 300, 1010 8th Avenue SW Calgary AB T2P1J2

            Fax: 403.262.2512  Email: [email protected]

Only those selected for interview will be contacted.

No Phone Calls Please