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Company Name:
Hull Services
Approximate Salary:
Not Specified
Calgary, Alberta
Social Services
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

Community and Family Facilitators - Patch

The Patch program at Hull Services is adding a number of positions, including:

  • Three full time Community and Family Connections and Gatherings Facilitators  
    • One is a temporary (maternity leave) position ending September 2020 and two are full time permanent positions.

  • One full time Community and Family Employment Education Facilitator 

Please visit our website to view each of these specific CFF postings: 

Patch is best described as a neighbourhood hub that provides a wide range of integrated services to children, families and their community. The central goals of the Patch hubs are to decrease poverty, increase health and wellness of children and families, and build thriving communities.

Our Community and Family Facilitators (CFF) are part of a team responsible for the day to day operation and walk-in appointments at the Patch hub, and is assigned to deliver one of four specialized services: Parenting/Caregiver, Connections and Gatherings, Employment and Education, or Financial Empowerment. This role is based on a 40-hour workweek and requires a willingness to work in a non-structured work schedule, including some evenings and weekends, to fit family (persons served) and program needs. 

These positions have a high degree of independence and autonomy. Staff will arrange and oversee their schedule in order to meet the needs of their families, the program and their own wellbeing. 

 Duties and Responsibilities

  • Responsible for health and safety standard practices, providing kids snacks, completing necessary referrals, sharing resource information with persons served, assisting persons served with understanding forms/letters (English Language Learners) and registering for subsidies,  assisting/teaching persons served faxing, phone calls.
  • Provide support services to families including skill building, crisis management, advocacy and community resourcing in a variety of settings (i.e., hub, school, in-home, community). 
  • Provide support for benefits, system navigation, and access to subsidies.
  • Supporting financial empowerment strategies, including being trained as a financial coach. 
  • Manage and carry a caseload (be a Service Lead) for a designated number of families/individuals.
  • Coordinate and co-facilitate skill based training at the individual and group level (i.e., parent, child and/or youth groups). 
  • Assist in ensuring that the basic needs of persons served are being met (i.e., food, housing, transportation, employment, daycare, social support networks). 
  • If applicable and available in the particular communities, work collaboratively with surrounding schools to support youth education and health. 
  • Keep thorough and up-to-date records of person served contact and the services provided. 
  • Travel to and from various community resource providers and services to pick up program supplies. 
  • Be prepared to work at any of the Patch hub/locations in order to offer support/coverage as required and directed by supervisors.
  • Be involved in or lead program, agency or community committees.
  • Perform outreach duties: go door to door to engage and identify needs of persons served; deliver newsletters to persons served. 
  • Maintain hub cleanliness. 
  • Perform other tasks and duties as required. 

 Skills and Qualifications

  •  A minimum of Bachelor's Degree or Diploma in the Social Sciences or related field is required.
  • Unless otherwise stipulated, willingness to attain CYCAA certification within a 4 year period.
  • Relevant experience in working with children, youths and their families, and adult individuals.
  • Knowledge of crisis intervention and family education.
  • Strong communication skills, public speaking, chairing meetings and professional writing (e.g., case notes, goals, and presentations).
  • Able to effectively manage working in a non-traditional workspace and contribute to an inclusive and diverse healthy workplace environment.
  • Demonstrated knowledge of community engagement, resources and services.
  • High degree of self-awareness and a strong ability to model appropriate behaviours and exercise good judgment in working with persons served and co-workers. 
  • Clear Police Check including Vulnerable Sector Check and Child Intervention Record Check
  • Completion of ASIST, First Aid, Financial Coaching, CRA tax return training and certified with CYCAA and/or holds an RSW, would be considered an asset. 
  • Must have valid driver's license and reliable transportation and must be willing to drive agency vehicles. 
  • Hold adequate automobile liability insurance to transport persons served in personal vehicle when required.
  • Be able to lift and carry 10-25kg (food bank, I Can for Kids, etc.)
  • Intermediate knowledge of Microsoft Office and computer and typing skills.

If interested, please direct your email, cover letter and resume to [email protected]    

Please indicate “Your Full Name – Patch CFF" in the subject line of your email.

The deadline for application is July 12, 2019

We thank all applicants who are interested, however only those candidates selected for an interview will be contacted.

For more information about how you can make a difference for a child, family and community, please visit our website: 

Diversity Works At Hull