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Company Name:
Deaf & Hear Alberta
Approximate Salary:
Not Specified
Location:
Calgary, Alberta
Country:
Canada
Industry:
Other
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Not specified

Client Services Coordinator

Competencies:
  • A self-starter with an ability to work independently, under tight deadlines, and with highly confidential information
  • Strong attention to detail, time management, multi-tasking and organizational skills
  • Excellent communication skills in English (written & oral) with a wide array of customers
  • Demonstrate sensitivity, appropriate interpersonal skills, and cultural awareness
  • Mature understanding of professionalism and application of ethical decision-making policy
  • Critical thinking and problem solving
Performance Responsibilities/Accountabilities:

Under the direction of the Manager of Interpreting Services, the Interpreting Services Coordinator will:

  • Coordinate interpreting bookings between Deaf and Hearing Clients and ASL Interpreter sub-contractors.
  • Implementing booking processes using Salesforce to meet scheduling demands
  • Assessing service requests and communicating with all parties involved to ensure optimum service match
  • Verifying eligibility for payment under relevant service agreements and government contracts
  • Effectively communicating relevant Deaf & Hear Alberta policies including fee schedule and cancellation policies
  • Responding in a timely and professional manner to all requests for service within operational standards
  • Communicating with clients in their preferred mode including phone, email, Skype, Glide, fax, text, TTY, Relay, VRS
  • Advocating for, and educating clients about, the Deaf community’s right to equal access to services and a clients’ duty to accommodate
  • Being a “face of DHA” by building relationships with Deaf clients, Interpreters and hearing clients
Qualifications:
  • Minimum of 3-years experience working in a client-centered, service-based charitable environment or equivalent
  • Exceptional skills in Microsoft office systems and Customer Relationship Management databases
  • Fluency in American Sign Language (ASL) preferred
  • Experience working in a face-paced call centre
Schedule:
  • Full-time work 35-hours/week

PLEASE NOTE – this position is based in DHA’s Calgary office, and the successful candidate will successfully pass a Criminal Record Check and Alberta Children Services, Intervention Record Check.

Please forward a cover letter outlining specifically how your qualifications meet our needs, and your resume to: Leslie Brachman - [email protected] Resumes that arrive without a cover letter will be immediately filed, we have a great blue bin for those.

DHA thanks all applicants for their interest; however, only those selected for an interview at our offices.

This posting will remain open until a suitable candidate arrives… once we have the right person – we will close it.