ONE YEAR TERM POSITION
Role: Client Engagement Specialist –SORCe
Working hours: 35hours weekly
Closing date for application: August 21, 2019
About SORCe
The Safe Communities Opportunity and Resource Centre, or SORCe, is harm reduction focused, multi-agency collaborative that connects people experiencing or at risk homelessness and/or those with complex barriers such as mental or physical vulnerabilities, or socio-economic need, to programs and services that can help to address their needs. As a partner in the SORCe collaborative, Distress Centre Calgary operates the CAA Housing Strategist program, 211 Information & Referrals program, and Financial Empowerment program at SORCe. In addition, Distress Centre Calgary coordinates the SORCe Client Engagement Specialist role.
About Distress Centre Calgary
Distress Centre Calgary provides Calgary and area with 24-hour crisis support. We do this through our 24/7 crisis and 211 information and referral phone lines and email. We also provide daily chat and text support (for youth) and professional counselling. All of our services are free and because we do not define crisis anyone can contact us day or night about anything.
We support all social issues – homelessness, poverty, depression, mental illness, bullying, addiction, PTSD, domestic violence, abuse, etc.
We provide a compassionate and supportive environment for our staff and volunteers so they can provide 24-hour support to Calgary’s most vulnerable population.
About the Position
The Client Engagement Specialist position is at the core of all client activity at SORCe. It is the initial point of contact for all clients and prospective clients entering the SORCe office and will proactively engage clients to build rapport, provide support with basic needs, assess areas of need, provide information, and connect to resources both at SORCe and in the community.
Client Engagement, Intake and Triage Responsibilities
Other Responsibilities.
Qualifications and Requirements
The duties and responsibilities outlined above are representative but not all inclusive. Other related duties as required.
Lines of Communication/Accountability
+ Reports to the Team lead at SORCe
Special Working Conditions
+ General work hours are Monday to Friday from 8:30-4:30pm with 1hour unpaid lunch.
+ Applicable benefits included and trainings.
+ This position requires long periods of standing.
+ Regular interactions with high acuity clients experiencing homelessness, mental illness and addiction.
*THIS IS A ONE YEAR TERM POSITION*
To apply, please send a resume and cover letter with salary expectation:
Suite 300, 1010 8th Avenue SW Calgary AB T2P1J2
Fax: 403.262.2512 Email: [email protected]
Only those selected for interview will be contacted.
No Phone Calls Please