Company Name:
Inn from the Cold
Approximate Salary:
Not Specified
Calgary, Alberta
Social Services
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Some College Coursework
Marj Kyle

Housing Locator

You have a passion for making a difference, you crave the opportunity to impact your community. You describe yourself as someone who seeks a career with purpose. You have a strong internal drive that pushes you to seek challenging work in a collaborative, professional and reputable environment that does meaningful work in Calgary.

At Inn from the Cold (IFTC), our mission is to offer shelter, sanctuary, and healing to assist homeless children and their families achieve independence.  We need passionate, high-performing and solution-oriented team members to achieve our mission and have an exciting and challenging opportunity for the right candidate.

Position Summary:

The Housing Locator works in collaboration with the larger shelter teams as part of the case management process and identify housing options and opportunities for families in the shelter to support transition from shelter to housing. They will actively seek out and build relationships with landlords, in market and housing programs.  They will provide workshops to clients and staff on tenant/landlord roles and responsibilities as well as assist clients with filling out applications.  If required they will attend housing viewing with the clients.  They will follow up with guests from the IFTC that have transitioned from shelter to housing that is not part of a housing program. Follow up with be 30 days, 60 days and 90 days post shelter stay. They will demonstrate a commitment to providing excellent client services and contribute to a respectful and productive work environment.

Inn from the Cold works from a Trauma Informed and Harm Reduction approach with our programs. 

Primary Duties and Responsibilities:

Client Related Interactions:

  • Proactively seek out new housing opportunities and resources to assist families that are in the shelter
  • Maintain on-going relationships with landlords and other housing providers, including acting as a liaison between landlord and client as needed
  • Develop rapport and support modeling of positive relationships and boundaries
  • Develop and facilitate workshops for clients and shelter staff including tenant rights and responsibilities, housing discrimination finding and securing rental housing, communication with landlords and fair housing
  • Follow up contact with shelter families who have moved into market housing (housing without supports) and connect them to needs that are appropriate. 
  • Number of follow up contact will be at client determined needs and requests; follow up will also include 30 day, 60 day and 90 day contact to find out if housing has been maintained
  • Promote and protect the rights of clients; Empower people to advocate for themselves
  • Work with other agencies involved to support collaboration and participate in interagency housing opportunities
  • Work with larger shelter team to utilize internal strengths and resources to support family’s in transition
  • Keep updated with RTA and other relevant legislation and information on housing assistance and housing programs


  • Complete and maintain appropriate and accurate documentation using a variety of systems (HOMES, Program Drive)
  • Maintain an up to date housing directory that can be accessed by internal staff
  • Maintain appropriate documentation, clear and concise case notes
  • Detail actions that have been completed for clients
  • Ensure all appropriate referral documentation is complete

Organizational Commitment

  • Maintain strong interpersonal relationships within coworkers and team leads in order to build a team that supports families through collaboration
  • Develop and maintain a network of strong community relationships
  • Participate in shift updates and update team leads and next shift staff of needs and/or concerns regarding clients
  • Participate in organizational activities including supervision, team meetings, town halls and team building
  • Participate in professional development opportunities
  • Champion for families and services as a team member of Inn from the Cold

This position description reflects the general duties of the position, but is not intended to be a detailed description of all duties that may be inherent in the position.


  • Relevant education and experience in the social service field
  • Experience working in a shelter or housing environment
  • Solid knowledge and experience working with the community and housing search related activities
  • Ability to work independently as a representative of Inn from the Cold in the community
  • Current First Aid/CPR and Suicide Intervention Certification
  • Computer literacy, including effective working skills of MS Word, Excel and e-mail required
  • Excellent teamwork and team building skills
  • Able to effectively communicate both verbally and in writing
  • Must be able to be depended upon to plan and organize work effectively and ensure its completion
  • Must have access to the use of a vehicle, valid driver’s license and appropriate vehicle insurance


Please apply online at:

Resumes will be accepted until Monday, December 16, 2019

Only those selected will be contacted. No phone calls please.



Embrace Compassion: we fulfill a duty of care, not only to our guests, but to our colleagues and our community

Exhibit Courage : we uphold the convictions of the organization and support our community, especially when faced with adversity

Work Inclusively: we foster a culture where all stakeholders feel they have an opportunity to turn their potential into performance

Demonstrate Respect: we believe the way we treat each other in achieving our objectives is just as important as what we achieve

Act with Accountability: we demonstrate a commitment to our word, accept responsibility for our mistakes, and take action to address them

Encourage Innovation: we take informed risks and champion new ideas