This job has expired and you can't apply for it anymore.
Company Name:
Sonshine Community Services
Approximate Salary:
Not Specified
Calgary, Alberta
Social Services
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

Intensive Case Manager


Reporting to the Director of Residential and Community Services, the Intensive Case Manager provides housing and support services tailored to the unique needs of women and children leaving family violence, particularly those who require more complex case management. This position works in collaboration with the shelter support counselors to ensure clients experience a smooth transition between programs.  The incumbent will have good community connections and is able to collaborate with community resources to best meet the clients needs.


Case Management

  • Complete all aspects of case management and support services for the client including:  accepting referrals, assessing client safety needs and planning accordingly, assessing client community resource needs and refer accordingly, and maintain regular contact with client to provide information, referrals and support clients as they move through life adjustments
  • Support women, children and youth who have complex needs in accessing and navigating community resources and government service systems ‚Ä®Advocate as necessary
  • Support clients in accessing services for mental health, addictions and other health care needs
  • Assist client in securing appropriate accommodation, obtaining household items and organizing the move into the housing unit
  • Support client in learning about and fulfilling tenant rights and responsibilities
  • Develop and maintain positive relationships with private and commercial landlords
  • Collaborate with all service providers to best meet the individual’s and family’s specialized unique needs
  • Attend meetings and client case conferences when appropriate


  • Maintain current case notes and other documentation in client case files
  • Compile statistics for monthly report where requirements may vary with the programs supported.  


  • Bachelor’s Degree or Diploma in Social Work or related field coupled with 2-3 years experience in counselling, preferably in the field of domestic violence
  • Must place the highest priority on maintaining absolute confidentiality
  • Thorough understanding of domestic violence and trauma informed strategies
  • Knowledge and skills in crisis management and supportive counselling and trauma
  • Knowledge of Alberta Residential Tenancy Acts
  • Valid Driver’s license and vehicle
  • Eligible to pass police security clearance and child intervention check


Since 1978 Sonshine Community Services has been providing care and support to families and individuals in need. Motivated by our Christian faith, our mission is to help women and children transform their lives. We envision a community where women and children live safely in healthy families.


Sonshine Community Services is an umbrella organization for four agencies:  Sonshine Centre, Sonshine Counseling Services, Sonshine Children’s Centre and Sonshine Family Day Homes.  Sonshine Centre is a long-term residential program for women and children who have experienced family violence and abuse.   

Please submit resume and cover letter.  Posting will be active until suitable candidate is found.

Marvolyn Johnson, Interim Director of Residential and Community Services

Sonshine Community Services

Box 34067, RPO Westbrook

Calgary, AB T3C 3W2

Email : [email protected]  Fax: (403) 287-2194

Sonshine Community Services is an equal opportunity employer.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.