Company Name:
Calgary Women's Emergency Shelter
Approximate Salary:
Not Specified
Location:
Calgary, Alberta
Country:
Canada
Industry:
Other
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree
Contact:
ID
7275
376

Technology Lead

The Calgary Women’s Emergency Shelter (CWES) is looking for an individual that believes change is possible, and will thrive in an environment that nurtures families impacted by violence and abuse. Working in a culture of respect and trust together we will build healthy families in our community.

Reporting directly to the Director of Business and Finance, the Technology Lead will support the agency’s delivery of excellent client service by ensuring all information technology (IT), telephones, office equipment, and other technology/software are functioning in an effective manner in order to allow staff to provide their full attention to their clients/roles.

Duties and Responsibilities will include, but may not be limited to:

  • Ensure all office equipment is operational and handle requests for service as quickly as possible.
  • Ensure technology in meeting spaces are always functional and available for use, including set up and take down of AV equipment.
  • Manage the inventory of audiovisual (AV) and related equipment, including utilizing a “sign-in/sign-out” process to track equipment.
  • Provide training and support as necessary in order to allow staff to utilize the AV equipment appropriately.
  • Set up office/work spaces IT/Phones, etc. for new and moving staff.
  • Triage IT requests.  Coordinate with onsite IT support consultants for equipment and software issues resolution, new employee set ups, and account changes/access. 
  • Installation, diagnosing, repairing, maintaining, upgrading, and documenting all user-based hardware and equipment to ensure optimal performance under the guidance of the IT consultants and within scope of skillset.  More complex situations will be referred to the IT consultants.
  • Provide general troubleshooting of PC's and business applications.
  • Track and update issues as they arise and follow through to resolution.  Communicate to staff when issues are resolved.
  • Provide onboarding/orientation to new employees.
  • Communicate IT updates, issues, resolutions, tips, etc. to staff.
  • Create and maintain technology procedures manual and assist in the documentation of business processes and business applications.
  • Provide end-user training when/where appropriate.
  • Participate on committees and in project work (e.g. roll outs of software updates) as required.
  • Plan and manage budgets in collaboration with agency managers and senior leadership.
  • Maintain all software/usage licenses.
  • Liaison with suppliers of office equipment (telecommunications, copiers, fax, etc.) to provide regular maintenance.
  • Cross train and provide back up to the Facilities Lead.
  • Other duties as assigned and approved by the Director of Business and Finance.

 Qualifications

  • ·Post-secondary education in business management, computer science, information technology, or other related field.

 Experience

  • Minimum of two years of experience in a technology (or similar) role, preferably in a non-for-profit environment. 
  • Experience with IT security and risk management.

 Skills

  • Able to perform general IT, office equipment, and other technology maintenance and repairs.
  • Strong communication skills (oral and written) in English.  A second language would be an asset.
  • Outstanding presentation and listening skills.
  • Able to effectively communicate technical issues in lay terms for non-technical users.
  • Proven professionalism, excellent judgment, and the ability to use discretion and diplomacy while maintaining confidentiality, ethics, and Agency standards.
  • Well-rounded knowledge of, and exceptional proficiency in, core Microsoft client applications, including Outlook, Word, Excel, Access, PowerPoint, Teams, Skype for Business, and OneNote.
  • Knowledge and experience with cloud-based applications.
  • Resiliency with the ability to adapt to changing priorities and deadlines.
  • Self-motivated with strong self-management ability is essential.
  • Experienced and enjoy working in a team environment.
  • Strong organizational skills with strengths in prioritization and efficiencies.
  • Keen attention to detail and strong work ethic. The ability to see the big picture and how the details fit in.
  • Drive to continuously learn and improve.
  • Strong trouble-shooting and problem solving skills.

 Other Information

  • This position requires a valid driver’s license and use of a personal vehicle.  Mileage will be reimbursed.
  • A criminal records search and an intervention record check are conditions of employment.
    • In accordance with Canadian immigration requirements, priority will be given to Canadian citizens and permanent             residents of Canada.
    • Occasional evening and weekend working hours are required.

CLOSE DATE: Review of applications begins on October 16th, 2018. The position will remain open until filled.

The Calgary Women’s Emergency Shelter is committed to diversity and inclusion within its workforce, and encourages qualified candidates from all genders, religious, ethnic and social backgrounds to apply.

We thank all candidates for their interest, only those selected for an interview will be contacted.

We regret that we are unable to accept telephone inquiries.