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Company Name:
HIV Community Link
Approximate Salary:
Not Specified
Calgary, Alberta
Social Services
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

Team Lead, Support Services

The Team Lead, Support Services position is an exciting opportunity for an experienced human services professional to provide coordination, supervision and leadership of established support services and harm reduction programs in Calgary. Reporting to the Director of Programs, the Team Lead, Support Services provides leadership and supervision to the Support Services Team, including the Shift Program, HIV Support Services and the HIV Peer Support Program. Working from a harm reduction and human rights based approach, the Team Lead, Support Services is a member of the Programs Team and works collaboratively with other HIV Community Link programs to ensure excellence in program service delivery for individuals living with HIV, as well as adults currently or formerly involved in sex work.

This is a full-time position (35 hours a week), located in the Calgary office, working Monday to Friday with core operational hours between 8:30 AM and 4:30 PM.

Key Accountabilities


  • Recruit, train and provide leadership and supervision to a team of human service professionals including Case Managers, Program Coordinators and Outreach Workers
  • Continuously develop and strengthen program policies, standards and protocols and ensure they are up-to-date and relevant
  • Evaluate the effectiveness and appropriateness of services in collaboration with people living with HIV, people who use drugs, people involved in sex work, community partners, allied service professionals, other leadership personnel and staff
  • Ensure team members’ key accountabilities are evaluated and renewed on an annual basis
  • Identify and coordinate ongoing professional development needs of all team members
  • Ongoing monitoring and support of program budgets, staff needs, and the work environment ensuring appropriate resources are in place
  • Facilitates an environment of collaboration, collective learning and cooperation among the Support Services team

Program Delivery

  • Define, develop and implement program strategies, priorities, best practices and resource requirements
  • Supports team members to develop case plans with registered clients and provides comprehensive case consultation and coordination of outreach
  • Ensure mechanisms are in place for regular client and staff  feedback
  • Ensure qualitative and quantitative statistics and reports are completed by team members
  • Develop and maintain a network of service providers and referral pathways to meet individualized client needs
  • Liaise with health and social service partners to ensure coordination of a continuum of care across systems, with a focus on HIV and sex work related issues
  • Direct service provision and support of program clients/contacts, as required

Evaluation and Reporting

  • Ensures programming is developed on the basis of research in HIV, hepatitis C and sex worker support, evidence based and promising practices and related counseling techniques
  • Support the development and implementation  of outcome evaluation processes and procedures
  • Compile qualitative and quantitative statistics and reports throughout the year
  • Develop and maintain feedback informed systems of service delivery for quality assurance purposes

Qualifications/ Key Competencies

  • Undergraduate degree in social work, health or human services related field
  • Two to five years program and staff supervision experience
  • Strong case management, counseling and/or crisis intervention experience
  • Thorough knowledge of harm reduction and participant-centered care
  • Strong knowledge of, and theoretical orientation to, intersectionality, trauma-informed and anti-oppressive practice frameworks
  • Knowledge of HIV, hepatitis C, sex work, addictions and mental health related issues
  • Demonstrated cultural awareness and responsiveness in working across diverse populations
  • High ethical standards and professionalism with a demonstrated ability to maintain confidentiality
  • Willingness to follow and implement policies and procedures and ensure ethical standards are maintained when working with clients
  • Proven ability to plan, organize and prioritize
  • Proven ability to analyze and resolve problems
  • Provision of a criminal security check with vulnerable sector search

Salary and Benefits

HIV Community Link Society offers competitive compensation and a comprehensive benefits package.   

Application Details

The deadline for applications is February 22, 2019.  Please send your cover letter, resume, and salary expectation to [email protected] quoting job reference HIVCL 111.

You must be eligible to work in Alberta and be available for in-person interviews.   No phone calls please. We thank all applicants for their interest; however only those selected for an interview will be contacted.