Company Name:
HIV Community Link
Approximate Salary:
Not Specified
Calgary, Alberta
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree
Mandy Pepper

Team Lead, Support Services


Team Lead, Support Services

We are seeking a Team Lead, Support Services  


This is a full-time position (35 hours a week) working Monday to Friday. A flexible schedule and ability to work evenings and weekends is required. Some inner-city travel will be necessary. This position will be located in the Calgary office and report directly to the Director, Programs. . A criminal security check will be requested. 

Key Accountabilities



  • Participate as an active member of the Programs and Leadership Teams
  • In collaboration with the Programs and Leadership Teams,   
  • develop program policies and procedures in alignment with organizational policies implement evidence based and promising program practices in alignment with the strategic plan
  • facilitate inter-program collaboration and coordination in service provision

Program Delivery 

  • Provides supervision and support to a team of Shift and HIV Support Services staff members and practicum students  
  • Supports team members to develop case plans with registered clients and provides comprehensive case consultation and coordination of outreach.  
  • Facilitates the meaningful engagement of program populations in program development and delivery in accordance with GIPA/MIPA principles, including volunteer Peer Support programs.  
  • Facilitates an environment of collaboration, collective learning and cooperation among the Support Services team.  
  • Recruits and selects staff in consultation with the Director of Programs, including performing duties such as screening applicants, establishing interview panels, development of interview questions and making hiring recommendations.  
  • Supports the ongoing professional development needs of all team members.  
  • Leads team meetings and participates in larger agency staff meetings.  
  • Ensures team members’ key accountabilities are evaluated and renewed on an annual basis.

Partnership Development


  •   Provides information to the public and professionals regarding Shift and HIV Support Services.  


  •   Compiles qualitative and quantitative statistics and reports throughout the year. 

    Financial Management and Budgeting

  •   Develops and monitors program budgets.

Qualifications/ Key Competencies  





  • Ensures programming is developed on the basis of research in HIV, hepatitis C and sex worker support, evidence based and promising practices and related counseling techniques.
  • Implements outcome evaluation processes and procedures.

  • Develops and maintains feedback informed systems of service delivery for quality assurance purposes. 
  • Completes monthly internal agency reports, and regular funder reports as per funder timelines.
  • Ensures qualitative and quantitative statistics and reports are completed by team members.
    • Minimum Bachelor Degree in a human services related discipline with a preference for a background in Social Work. 
    • 3 years’ experience in program management and leadership 
    • Strengths-based, harm reduction and human rights based approach to client service provision.
    • Proficiency in case management and counselling.
    • Thorough knowledge of HIV, Hepatitis C, Sex Worker, Addictions and Mental Health related issues. 
    • Demonstrated cultural awareness and responsiveness in working across diverse populations. 
    • Experience in program development, monitoring and evaluation. 
    • Strong planning, prioritizing and organizational skills. 
    • Excellent communications skills, written and verbal.
    • Public speaking and presentation experience.
    • Strong analytical and problem-solving skills.

      Salary and Benefits 

    HIV Community Link Society offers competitive compensation and a comprehensive benefits package.  


    Application Details  


    This position will remain open a suitable candidate is found. Please send your cover letter, resume, and salary expectation to [email protected] quoting job reference HIVCL-079  


    You must be eligible to work in Alberta and available for in-person interviews. No phone calls please. We thank all applicants for their interest; however only those selected for an interview will be contacted.