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Company Name:
HIV Community Link
Approximate Salary:
Not Specified
Medicine Hat, Alberta
Social Services
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

Team Lead

The Team Lead, Safelink position is an exciting new opportunity for an experienced harm reduction and human services professional to provide coordination, supervision and leadership of new and established harm reduction programs and services in Medicine Hat. Reporting to the Director of Programs, the Team Lead is responsible for the ongoing development and delivery of the Safelink Overdose Prevention Project and the Well Woman Program. The Team Lead will work closely with all existing Safelink programs, services and staff, as well as the larger HIV Community Link Team across southern Alberta.

The Safelink Overdose Prevention Project is an established program focused on assisting opioid users, partner agencies and the general public to improve their capacity to respond to and prevent opioid overdose. The Project team includes two full-time staff (the Overdose Prevention Educator and Overdose Prevention Nurse) who offer education, training and support services to people who use drugs, friends, family, and service providers in order to: reduce the risk of overdose, recognize the signs of an overdose and how to respond and access life-saving Naloxone kits.

The Well Woman Program is a new project that uses a harm reduction approach focused on meeting women and their families where they are at, to reduce barriers to health and social services. Through early intervention, risk reduction, education and increased access to multi-disciplinary resources and supports, the Program will improve health outcomes for women and the infants born to them. The Well Woman team will be comprised of one Pregnancy Support Worker and one Registered Nurse. The team will connect with women who are vulnerable due to place or circumstance. Examples include: homeless or precariously housed; using substances; involved in high risk sex work; STBBI diagnoses; experiences of domestic violence; social isolation; and/or who have experienced previous pregnancies that ended with their children being apprehended. Participants will be women who are not accessing, under-accessing or actively avoiding prenatal care. 

This is a full-time position (35 hours a week), located in the Medicine Hat office, working Monday to Friday.  A flexible schedule and ability to work evenings and weekends is required.


Key Accountabilities


  • Recruit, train and provide leadership and supervision to a team of nurses and human service professionals
  • Continuously develop and strengthen program policies, standards and protocols and ensure they are up-to-date and relevant
  • Evaluate the effectiveness and appropriateness of services in collaboration with people who use drugs, community partners, other leadership personnel and staff
  • Ensure team members’ key accountabilities are evaluated and renewed on an annual basis
  • Identify and coordinate ongoing professional development needs of all team members
  • Ongoing monitoring and support of program budgets, staff needs, the work environment and relevant risks ensuring appropriate resources are in place

Program Delivery

  • Define, develop and implement program strategies, priorities, best practices and resource requirements
  • Ensure mechanisms are in place for regular client and staff  feedback
  • Ensure qualitative and quantitative statistics and reports are completed by team members
  • Work in collaboration with the Safelink team and HIV Community Link leadership team
  • Develop and maintain a network of service providers and referral pathways to meet individualized client needs
  • Liaise with health and social service partners to ensure coordination of a continuum of care across systems including Alberta Health Services, Family Physicians, Child and Family Services, etc.
  • Direct service provision and support of program clients/contacts, as required

Evaluation and Reporting

  • Support the development and implementation  of outcome evaluation processes and procedures
  • Compile qualitative and quantitative statistics and reports throughout the year
  • Develop and maintain feedback informed systems of service delivery for quality assurance purposes
  • Complete monthly internal agency reports

 Qualifications/Key Competencies

  • Undergraduate degree in social work, social sciences, health sciences or related field
  • Two to five years program supervision experience
  • Case management, counseling and/or crisis intervention experience
  • Thorough knowledge of harm reduction and participant-centered care as it relates to substance use
  • Foundational knowledge of, and theoretical orientation to, intersectionality, trauma-informed and anti-oppressive practice frameworks
  • Strong knowledge of mental health and addictions-related issues and interventions
  • Demonstrated cultural awareness and responsiveness in working across diverse populations
  • High ethical standards and professionalism with a demonstrated ability to maintain confidentiality
  • Willingness to follow and implement policies and procedures and ensure ethical standards are maintained when working with clients
  • Proven ability to plan, organize and prioritize
  • Proven ability to analyze and resolve problems
  • Provision of a criminal security check with vulnerable sector search

Salary and Benefits

HIV Community Link Society offers competitive compensation and a comprehensive benefits package.   

Application Details

The deadline for applications is January 23, 2019.  Please send your cover letter, resume, and salary expectation to [email protected] quoting job reference HIVCL-110.

You must be eligible to work in Alberta and be available for in-person interviews.   No phone calls please. We thank all applicants for their interest; however only those selected for an interview will be contacted.

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