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Company Name:
The Brenda Strafford Centre for the Prevention of Domestic Violence
Approximate Salary:
Not Specified
Calgary, Alberta
Social Services
Position type:
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

Shelter Counsellor

Shelter Counsellor

Temporary Contract – 37.5 hours/week


Who we are:

The Brenda Strafford Centre encompasses a Second Stage Shelter and Transitional Housing Program (Progressive Housing), serving women and children seeking safety from family violence from a client-centered and trauma informed approach that allows families to lead their care in a safe, secure, and supportive environment. We are seeking a Counsellor who will provide collaborative and client-centered support to women living in the Second Stage and Transitional Housing Programs. The Shelter Program is a critical component of service provision at the Centre and requires the application of a flexible, non-judgmental, and cross-cultural lens in order to provide the highest quality case management, counseling, and crisis intervention. This is a temporary, full-time position, reporting to the Adult Counselling Team Lead/Mental Health Specialist.


Key responsibilities of the Shelter Counsellor role will include but are not limited to:

- Provide supportive case management and counseling, planning and preparing weekly sessions

- Work with clients to explore and examine cycle of abuse, intergenerational trauma, and healthy relationships

- In partnership with client, assess short term and long term needs, develop a support plan, and create goals

- Support clients in navigating systems (eg. AISH, Justice System, Alberta Works), acting as an advocate, where necessary

- Support and respond to client crises, providing crisis intervention/counseling and referrals

- Maintain awareness of available services in the community for women and families and a commitment to stay up to date regarding research, best practices, and current trends in the field of family violence.

-  Work in partnership with colleagues in other key roles at the Centre to provide wrap-around support to client

- Support and respond to issues that may arise for clients around transitioning back to community

- Coordinate, participate in, and/or develop innovative programming for clients

- Develop and maintain relationships with community partners in service of clients and/or the larger family violence-serving sector


You will need:

- Degree/Diploma in Social Work/Psychology/related discipline with at least two years’ experience working in a case management or counseling role preferred

- To belong to a governing body whose standards and ethics you adhere to (eg. ACSW, CCC)

- Strong critical thinking skills and high level of self-awareness

- Understanding of and experience with working with vulnerable populations with complex challenges around intergenerational trauma, mental health issues, addiction, attachment disruption

- Understanding of family violence as a personal, social, and political issue and an understanding of the impact that it has on families

- Ability and comfort working with diverse populations

- A commitment to anti-oppressive practice

- Demonstrate initiative and promote environment that is dedicated to innovation and best practices within the field

- Use of culturally aware and client-centred approaches your work

- An understanding of trauma and its impact on women and children

- Excellent interpersonal and communication skills, understanding of how to use these to engage with complex clients

- A strong work ethic with a commitment to delivering safe, ethical, and high quality services


This position is 37.5 hours per week, Monday to Friday. Some evenings required.


Please forward cover letter and resume to: [email protected] 


Applications will be received until the position is filled.

Only those applicants selected for an interview will be contacted.