Company Name:
Calgary Seniors' Resource Society
Approximate Salary:
Not Specified
Calgary, Alberta
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Associate Degree
3639-26 Street NE
Agi Baktay

Outreach Worker

Outreach Worker
Full Time Permanent Position


Competition Number: 0002-SC

Calgary Seniors (CSRS) is a non-profit social service organization that provides services to seniors to help them remain independent, thriving, and valued members of their community. Calgary Seniors provides a variety of practical and innovative services to seniors living in the community such as Escorted Transportation, Friendly Visiting, Telephone Reassurance, Adopt-a-Grandparent, and Outreach Services, as well as their city-wide SeniorConnect Program.  Calgary Seniors also provides free education to community members, professionals, and corporations.


Position Summary:

Reporting to the Community Outreach Manager, the Outreach Worker will provide outreach services to older adults living primarily in the North East Calgary communities. They will provide case management including assessment, planning and intervention, make referrals to other programs and services, and evaluate outcomes. As a member of ‘The Way In’ Calgary Older Adult Services, you will network with other teams across the city to provide best practices and shared professional development skills. The Outreach Worker will be working closely with older adults and their families to provide culturally sensitive practice to address the varying and diverse needs of the community.


Responsibilities and Duties:

  • Providing information and advocacy 
  • Completing assessment of needs
  • Creating and implementing the goals of assessment
  • Providing referrals to other community resources
  • Evaluation and reporting on client outcomes
  • Consulting with a wide variety of professionals in the community
  • Establishing and maintaining working relationships with community agencies and cultural groups
  • Working within ethnic communities in partnership with trained community brokers and interpreters
  • Working collaboratively with ‘The Way In’ teams
  • Contributing and participating in community development activities
  • Contributing and participating in a team and agency environment
  • Acting as a public representative on behalf of Calgary Seniors



  • Strong assessment, planning and intervention skills
  • Strong critical thinking and decision making skills
  • Strong culturally sensitive practice skills and awareness of broad diversity of community
  • Outstanding communication and interpersonal skills
  • Knowledge of community services and resources available to older adults
  • Demonstrated case management skills in coordination with other service providers
  • Ability to meet with older adults in a variety of community locations
  • Demonstrated ability to work effectively in a collaborative environment
  • Ability to maintain accurate client records and statistics
  • Computer proficiency in Microsoft Office, Outlook and icloud Database
  • Proficiency in additional language(s) is preferred



  • Minimum of two years working with older adults and their families
  • Experience with diverse client populations
  • Experience working with different ethnic groups
  • Knowledge of older adult needs, challenges, and isolating factors
  • Knowledge of community resources
  • Knowledge of Elder Abuse



  BSW Registered Social Worker or qualified to obtain social work registration.

  A combination of appropriate education and experience will be considered.


Working Environment:

  • Calgary Seniors offers a challenging, fast paced, professional, supportive and dynamic work environment
  • Opportunity to participate in career related training, workshops and conferences


Closing date: until suitable candidate found


Police clearance check required

All applications must be legally able to work in Canada. Vehicle and valid driver’s license is required. We appreciate the interest of all candidates but only those selected for interviews will be contacted.

By submitting personal information to Calgary Seniors' Resource Society, you consent to the collection, use and disclosure for the purpose(s) of employee recruitment and administration and is protected by the privacy provisions of the Freedom of Information and protection of Privacy (FOIP) Act.


Submit Resumes to:

Geraldine Venegas, Seniors' Outreach Supervisor

Calgary Seniors’, 3639 26 Street NE, Calgary, AB T1Y 5E1

email: [email protected]