Company Name:
HomeFront Society for the Prevention of Domestic Violence
Approximate Salary:
Not Specified
Calgary, Alberta
Social Services
Position type:
Full Time
Experience level:
Not specified
Education level:
Not specified

Outreach Worker

  • Full-time Outreach Worker with HomeFront

Are you interested in working with a team of passionate employees and volunteers in an innovative and empowering environment?  If you have a desire to give back to the community and love the idea of working in a multi-disciplinary team, we may have the perfect position for you.

A HomeFront Outreach Caseworker is responsible for contributing to the reduction of domestic violence in Calgary by: providing short term community support to families experiencing domestic violence whom have been in contact with the justice system; completing strength based assessments, risk assessments, provide information regarding domestic violence, and provide appropriate community referrals to help strengthen at-risk families; working collaboratively with internal programs, agency partners and referral agencies; provide ongoing safety planning and exploring risk factors with families.

A successful candidate will be able to demonstrate an advanced knowledge and awareness of domestic violence and the justice system; have excellent communication skills with the ability to convey compassion and respect to all clients; ability to work independently around the city and within a direct partnership with police constables; create a flexible work schedule that fits both agency and client needs; superior organization and prioritization skills; ability to demonstrate skillful experience in crisis situations and safety planning.

Accountabilities & Responsibilities:

  • Contact police referred families in a timely manner upon receiving CPS incident report to introduce program. 
  • Ensuring confidentiality protocols are followed and communicated to HomeFront clients. 
  • Conduct Risk Assessments of each participating family member, where applicable. 
  • Assess needs of each case file, providing information, referrals and safety interventions as the situation requires. 
  • Provide information on domestic violence and provide safety planning to clients.
  • Explore family needs and recommend appropriate community referrals.
  • Effectively and efficiently manage your case file load. 
  • Cultivate cohesive work plans with clients for short-term interventions. 
  • Maintain professional development via workshop/conference and training opportunities. 
  • Work in partnership with Calgary Police Service to provide holistic service to clients. 
  • Liaison with Child and Family Services, ensuring awareness of domestic incident. 
  • Maintain open communication with program supervisor, ensuring supervisor is up-todate on current case file activities. 
  • Other duties as required. 

Relationships: (internal/external)

  • Interface and work collaboratively with professionals from a range of different disciplines; Calgary Police Service, Child and Family Services, Crown Prosecutors, Calgary Community Corrections and various community agencies, etc. 
  • Public presentations representing HomeFront as required. 

Decision Making/Complexity: 

  • Exploring Risk Factors and formulating safety plans. 
  • Making and supporting appropriate referrals for complainants of domestic violence. 

Team Work or Leadership:

  • Working effectively and managing professional relationships with Police, Justice and Community Agencies and HomeFront team. 

Competencies: (knowledge, skills, abilities)

  • Excellent knowledge regarding community support systems, resources, Justice System and protection orders. 
  • Excellent Knowledge of Domestic Violence Risk Factors and experience with Risk Assessment tools (Jackie Campbell, SARA, etc). 
  • Ability to work effectively independently managing case loads and as a team member developing appropriate case management plans with co-workers; 
  • Builds and maintains collaborative relationships to ensure coordinated community action. 
  • Maintain professional demeanor with all team members and working partners.
  • Excellent organizational, verbal & written communication skills 
  • Well-developed, non-judgmental, listening skills 
  • Knowledge and ability to create Safety Plans 
  • Creative problem solving skills 
  • Crisis Intervention 
  • Competency with basic office computer skills; Outlook, Word, Excel; database experience an asset
  •  Ability to work with diverse individuals and communities 


  • Related university degree and 3 years related experience. Equivalency: Related diploma and 4 years related experience; OR related certificate and 5 years related experience. 
  • Experience working with domestic violence victims and/or families in crisis. 
  • Experience working with law enforcement, Calgary and Area Child and Family Services and/or the justice systems 
  • Second language and/or experience working with diverse and multi-cultural communities considered an asset. 
  • Training in one Risk Assessment Tool related to Domestic Violence Considered an asset 

Job Category: Client Service

Reports to: Program Manager of Outreach Services

Location: Calgary area, Calgary Police Service district offices, home office

Estimated Start Date: Based upon successful completion of interview, reference checks, mandatory CPS security clearance and child intervention check (4-6 weeks wait time).

Travel: Travel required between worker’s office/home, client meetings, HomeFront office and Calgary Police offices.

Vehicle: reliable vehicle and valid class 5 driver’s license required.

Employment is contingent on Calgary Police Service security clearance and Calgary and Area Child and Family Services Intervention Check, and salary commensurate to education and experience. HomeFront believes that diversity adds value to our agency and benefits our clients. We strive to hire team members who reflect the rich array of diverse cultures, beliefs, and values that are part of the broad global community. To apply for this posting, please forward your resume with cover letter explaining what has inspired you to be a part of the HomeFront team.

Please send applications to:

Liz Driessen

Program Manager of Outreach Services, HomeFront

Domestic Conflict Response Team

Email: [email protected]


Thank you in advance to all interested applicants, only those chosen for interviews will be contacted.