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Company Name:
The SHARP Foundation
Approximate Salary:
Not Specified
Calgary, Alberta
Social Services
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Associate Degree

Murray's House Team Lead


  • Under the supervision of the Program Manager, the Team Lead will establish and implement attainable Case Plans for 12 high acuity residents.
  • Directly supervise a team of support workers (human services / health care aides)
  • Communicating with doctors, nurses, counsellors, and volunteers.
  • Attending appointments with residents.
  • Recording daily activities into HMIS - a computer database (training provided).
  • Working closely with staff and pharmacy to maintain client medication regimes.  
  • Providing psychosocial support and assessing the emotional well-being of each resident.
  • Implement activities in the home and community.
  • Assisting residents with developing life skills – cooking, cleaning, good hygiene, etc.
  • Oversee the administering medications in a safe and timely manner.
  • Contacting appropriate medical support when necessary.
  • Providing spiritual support as needed.
  • Using motivation and empowerment to get residents involved in day to day activities in the home and within the community.


To succeed you must have the following competencies and characteristics:

  • Excellent supportive and active listening skills; defuse difficult situations.
  • High level of organization and self-motivation.
  • Excellent client engagement and motivation skills.
  • Empathetic, compassionate and able to build respect and trust with residents, staff and neighbours.
  • Committed to the organizational mission, values and vision including harm reduction.
  • Excellent communication skills – listening, documenting (computer based) and oral.
  • Strong safety focus; good understanding of universal safety procedures.
  • Maintain professional boundaries, attitudes and practices.
  • High level of confidentiality and discretion.


  • Licensed Practical Nurse Designation or other health / social work certification, with 3-5 years of experience working with vulnerable or marginalized populations. Other candidates who prove a superior knowledge of harm reduction and Housing First philosophies and several years experience working with vulnerable or marginalized individuals will be considered.
  • Minimum of 2 years supervisory experience.
  • Experience in the Indigenous Peoples service sector is an asset
  • Strong interpersonal skills, adaptability, program planning experience and administrative abilities.
  • Strong knowledge of mental health and substance use from a harm reduction perspective.
  • Understanding of HIV including GIPA/MIPA, stigma, discrimination, etc.
  • Knowledge of community health, justice, and homeless issues.
  • Ability to communicate and relate to residents in a non-judgemental and compassionate manner.
  • Certified in First Aid, CPI, and willingness to complete additional training and courses as per the Calgary Homeless Foundation’s education schedule.