Company Name:
Hull Services
Approximate Salary:
Not Specified
Calgary, Alberta
Social Services
Position type:
Full Time
Experience level:
Less than 2 years
Education level:
Bachelor's Degree
Marianna Lambropoulos

Mentors Matter Program Facilitator


Mentors Matter Program Facilitator

We are currently hiring for a Faciliator for our Mentors Matter program. Bring your talent and passion to a community-first organization at the forefront of children’s mental health. Collaborate with diverse, talented colleagues and leaders who support your success.  Help transform children and families to get the most from their lives.  Sharpen your skills through industry-leading training and development, as you build an extraordinary career. 

Hull Services is a Registered Charitable organization that provides an integrated continuum of services including specialized therapy, counselling and education for children, youth and families who experience emotional and psychological disorders, behavioural problems, learning disabilities, mental illness, developmental delay, neglect, abuse and family breakdown. We continuously grow to meet the needs of our changing and diverse society and have become an employer of choice in our field.  At Hull we view our employees as our strength and are committed to professional growth, competitive compensation, a comprehensive benefits plan and a supportive team environment.

Reporting directly to the Mentors Matter Coordinator, the Mentors Matter Program Facilitator works with programs to identify needs, and assist in the screening, selection, training, supervision, development and recognition of mentors who provide support to persons served. Part of this role also involves assisting mentors, mentees and their families through their transition out of a Hull Service’s program and onwards.

Duties and Responsibilities Include:

  • Work collaboratively with program staff, persons served and parent/guardian to integrate mentor involvement in service delivery and transition plans.
  • Support the interviewing, screening, and training of volunteers; complete reference checks.
  • Help determine appropriate placement of new mentors.
  • Coach the mentor in best practices and strategies to:
    • Engage with the person served and family.
    • Set boundaries, identify and mitigate risks.
    • Resolve conflicts or manage challenging situations.
  • Efficiently answer and direct inquiries from persons served, mentors and colleagues and ensure policies and risk management protocols are adhered to; review a working alone risk assessment and action plan if applicable.
  • Conduct ongoing supervision; ensure regular communication and provide guidance, feedback and support to mentors, persons served and parents/guardians in developing the mentoring relationship; document communications.
  • Complete mentor development reviews and exit interviews and help manage the effective and positive closure of mentoring relationships.
  • Work with the Mentors Matter team, HR and Training Department to:
    • Help identify internal and external training and networking opportunities for mentors.
    • Implement recognition strategies to ensure Mentors are supported and appreciated.
    • Help identify opportunities for program development and improvement and implement recommendations.
  • Ensure mentor and persons served paperwork and administrative tasks are completed in a timely manner, and in accordance with program, CARF and funder (FCSS) standards.
  • Enter volunteer data and maintain the accuracy and integrity of the volunteer database, paper and e-filing systems.
  • Answer inquiries from staff and mentors in regards to mentor engagement process and paperwork required.
  • Provide input for the development of forms, policies and procedures.


  • A minimum of a Bachelor’s degree in Social Sciences or degree in a related Human Services field and three years of supervisory experience in volunteer management, community development and engagement.
  • Relevant experience working with at-risk children, youth and families facing mental health and behavioural challenges.
  • Knowledge of best policies and practices relating to volunteerism and human resources.
  • Ability to model appropriate behaviours and exercise sound judgement.
  • Excellent interpersonal and communication skills (written and verbal).
  • Demonstrated ability to build positive and professional relationships with volunteers, persons served, staff, and other stakeholders.
  • Ability to work effectively and collaboratively in a team environment and work independently with limited supervision.
  • Demonstrated organizational, time management and administrative skills with strong attention to detail.
  • Conscientious, open-minded, flexible and adaptable.
  • Demonstrated proficiency in Microsoft Office: Outlook, Word, Excel, PowerPoint; proficiency in other data management tools such as Raisers Edge is an asset.
  • Willingness to work some evenings and weekends to fit the needs of the mentor and persons served required.
  • Access to own vehicle

Please direct your resume and cover letter, indicating “Full Name – Mentors Matter Program Facilitator” in the subject line of your email to Human Resources– [email protected]

The deadline for application is June 25, 2018

We thank all applicants who are interested in this position; however, only those candidates selected for an interview will be contacted.

For more information about how you can make a difference in the life of a

child, family or community, visit

Diversity Works At Hull