Company Name:
Hull Services
Approximate Salary:
Not Specified
Calgary, Alberta
Social Services
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree
Marianna Lambropoulos

Mentors Matter Program Coordinator


Mentors Matter Program Coordinator

We are currently hiring for a Coordinator for our Mentors Matter program. Bring your talent and passion to a community-first organization at the forefront of children’s mental health. Collaborate with diverse, talented colleagues and leaders who support your success.  Help transform children and families to get the most from their lives.  Sharpen your skills through industry-leading training and development, as you build an extraordinary career. 

Hull Services is a Registered Charitable organization that provides an integrated continuum of services including specialized therapy, counselling and education for children, youth and families who experience emotional and psychological disorders, behavioural problems, learning disabilities, mental illness, developmental delay, neglect, abuse and family breakdown. We continuously grow to meet the needs of our changing and diverse society and have become an employer of choice in our field.  At Hull we view our employees as our strength and are committed to professional growth, competitive compensation, a comprehensive benefits plan and a supportive team environment.

Reporting to the Executive Manager, the Coordinator is responsible for overseeing the development and operation of the Mentors Matter program. The Coordinator performs a wide range of activities related to the needs assessment, recruitment, screening, selection, training, performance management and recognition of mentor volunteers who provide support for person(s) served facing mental health, developmental and behavioural challenges.

Duties and Responsibilities Include:

  • Develop and implement strategic operational plans for the Mentors Matter Program in consultation with the Executive Manager and the Mentors Matter team.
  • Identify funding needs and budgets required for the Mentors Matter program; prepare and administer operating budget.
  • Research and write funding proposals.
  • Communicate, collaborate and work in partnership with staff involved in providing supports to at-risk children, youth and families facing mental health, developmental, and behavioral challenges.
  • Recruit and screen employee candidates for the program; conduct interviews and reference checks.
  • Provide orientation, training, ongoing guidance, feedback, supervision and performance appraisals for Program Facilitators.
  • Coordinate caseloads ensuring equitable distribution of work.
  • Develop and implement strategies and tools to support the recruitment, screening, training, support and supervision of Mentors. Co-facilitate interviews with potential mentor candidates and advise on the appropriate placement of mentors to best meet the interests of the person served, families and mentors.
  • Work with Mentors Matter team to plan and coordinate networking and recognition events for mentors, mentees and staff.
  • Manage mentor and employee departures and sensitive personnel issues using effective communication and conflict resolution strategies; follow agency disciplinary and dismissal procedures.
  • Create, review, and update forms, position descriptions, and policy and procedure manuals for the Mentors Matter Program with input from team on a regular basis; monitor for compliance, identify gaps and areas of improvement.
  • Oversee procedures for collecting, organizing and archiving or digital and physical documentation and information; ensure standards, practices and procedures are consistent with funder and Agency guidelines and expectations.
  • Prepare monthly and yearly program status reports on the Mentors Matter Program and reports required for funders.


  • University degree, i.e., in Social Sciences, Business, Non-profit Management, Community Development or other related field.
  • Relevant experience working with at-risk children, youth and families facing mental health, developmental and behavioral challenges
  • Knowledge of policies and practices related to volunteerism; familiarity with administering the Canadian Code of Volunteer Involvement.
  • At least three years supervisory/leadership experience in volunteer management or community development.
  • Experience in marketing, recruitment and screening.
  • Excellent interpersonal and communication skills (written and verbal); strong writing skills (both creative and technical).
  • Conscientious, open-minded, flexible and adaptable.
  • Demonstrated Proficiency in Microsoft Office: Outlook, Word, Excel, PowerPoint, and other data management systems.
    • A thorough understanding of the Agency’s programs, philosophy and goals and the ability to articulate these.
    • Flexibility to work evenings or weekends as necessary.
    • Access to own vehicle.

Please direct your resume and cover letter, indicating “Full Name – Mentors Matter Program Coordinator” in the subject line of your email to Human Resources– [email protected]

The deadline for application is June 25, 2018

We thank all applicants who are interested in this position; however, only those candidates selected for an interview will be contacted.

For more information about how you can make a difference in the life of a

child, family or community, visit

Diversity Works At Hull