Company Name:
Federation of Calgary Communities
Approximate Salary:
25.00 Per Hour
Location:
Calgary, Alberta
Country:
Canada
Industry:
Other
Position type:
Part Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

Member Service Coordinator

POSITION SUMMARY

 

This position is responsible for providing capacity building support to the 152 Community Associations, related stakeholders, and other Federation member organizations.  Working closely in partnership and collaboration with other capacity building not-for-profits, the Member Services Coordinator will play an important role in supporting Community Associations and other members to connect to, obtain and utilize not-for-profit organization development resources. Member Services will provide easy access to organization capacity building information around financial literacy, board governance, meeting management, human resources, volunteer management,, membership, and fund development, to name a few. This position plans and facilitates workshops, provide consultative services and support member organizations as required.

 

ACCOUNTABILITIES:

 

Member Support

  • Monitor members’ needs on an ongoing basis ensuring services are in-line with needs
  • Develop, publish and post written resources, in collaboration with partners as appropriate, based on ongoing needs and trend issues
  • Respond to member requests with one-on-one support through telephone, email, in-person advice, consultation or referrals
  • Update resources and act as a referral resource as necessary (i.e. Members Only online resource centre)
  • Conduct periodic surveys (i.e. membership recruitment tactics) to share information across organizations

 

Training and Awareness Building

  • Plan and provide up to 8 training workshops per year for community volunteers
  • Work with other partners to design workshops and training based on needs or trend issues
  • Plan and facilitate monthly Administrator Meetings
  • Refer and/or connect stakeholders to other community based resources

 

Maintain/Build Networks

  • Initiate and develop relationships with a broad range of community sectors
  • Represent The Federation on appropriate committees, network and joint projects
  • Develop and provide information about the organization’s goals, programs and services

 

Administrative Responsibilities

  • Maintain all Member Services requests in a communications database
  • Coordinate monthly efforts to gather compliance information from members including board contact information, bylaw amendments, and Proof of Filing updates
  • Work with Administration Assistant to ensure updates are managed on an ongoing basis
  • Take actions to minimize risks and maximize opportunities as whole for the organization
  • Work with Community Relations Coordinator and web volunteer to ensure that timely information is circulated, and if necessary posted online
  • Provide monthly board reports to Executive Director

 

 

KNOWLEDGE, SKILLS, AND ABILITIES:

 

  • Knowledge of community development and capacity building imperative
  • Knowledge of computer software, especially MS office and Access
  • Skill in training and facilitation
  • Ability to communicate effectively, both verbal and written

 

QUALIFICATIONS:

 

  • Bachelor’s Degree in Social Sciences, Not-for-Profit Studies, Management or related field
  • Minimum of 2 years’ experience in not-for-profit and financial management