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Company Name:
University of Calgary
Approximate Salary:
Not Specified
Calgary, Alberta
Education and Research
Position type:
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

Lead, Alumni Volunteer Program

Development and Alumni Engagement is currently seeking a Full-time Temporary Relief Lead, Alumni Volunteer Program for approximately 1 year.

The Lead, Alumni Volunteer Program reports to the Associate Director, Alumni Engagement, and is a key member of the UCalgary Alumni team. The Lead, Alumni Volunteer Program has regular interaction with faculty-based alumni staff, and other alumni leaders in the community, and administrative departments at the university. The person in this role also serves as a key conduit within the broader Development and Alumni Engagement team, Faculty partners, Strategic Events and Communication and represents the UCalgary Alumni office with professionalism in the university and the community.

Recognizing volunteer management as a critical alumni engagement process, the individual in this role draws from industry best practices and actively reviews best-in-class approaches within post-secondary education and the voluntary sector in implementing a plan that best supports the UCalgary alumni program. This role is also expected to engage a wider network of alumni and community relations professionals in implementing new approaches to the University of Calgary's alumni volunteer engagement. Opportunities to be involved in divisional projects, cross-functional teams and pan-university initiatives are also expected.


Summary of Key Responsibilities (job functions include but are not limited to):

  • Develop and execute a strategic volunteerism program for the University of Calgary's 180,000+ alumni that will support the goal of maximizing alumni engagement
  • Work with partners in faculties and departments across the university to help achieve strategic alumni engagement objectives
  • Ensure risk management procedures are in place to assess, manage, or mitigate potential risks to the volunteers, the university and its clients, members and participants that may result from the delivery of a volunteer-led program or service
  • Develop the annual Alumni Weekend volunteer engagement plan in collaboration with the Project Lead, Alumni Weekend
  • Working with the UCalgary Alumni team and faculty partners, lead the university-wide alumni volunteer program
  • Identify and define volunteer roles that contribute to the mission and objectives of the alumni organization and the university 
  • Establish processes to ensure that volunteers are welcomed and treated as valued and integral members of the organization's human resources team
  • Involve volunteers in meaningful ways that reflect their skills, needs, interests, and backgrounds
  • Volunteer recruitment - incorporate a broad range of internal and external strategies to reach out to diverse sources of volunteers.
  • Ensure that a clearly communicated and transparent screening process, which is aligned with the risk management approach, is adopted and consistently applied across the organization
  • Identify the level of support and supervision required for volunteer roles and provide volunteers with regular opportunities to give and receive feedback
  • Develop formal and informal methods of recognition to acknowledge the contributions of volunteers 
  • Complete appropriate screening and stewardship of alumni volunteers
  • Primary relationship manager for alumni who are interested in volunteering with the University
  • Develop training tools and resources for effective volunteer management and deliver training to leaders of volunteers across campus 
  • Develop materials and processes for volunteer orientation to the organization, its policies, and practices, appropriate to each role
  • Create and provide volunteer training and onboarding tools to leaders of volunteers across UCalgary
  • Establish and maintain accurate records regarding volunteer participation
  • Collaborate with the UCalgary Alumni team and faculty and staff in other university departments to define and measure alumni volunteer engagement, as well as manage overall program assessment
  • Develop metrics regarding volunteer program performance and outcomes and prepare regular reports
  • Provide training to staff on the use of the Volunteer Module and the Alumni Engagement model to collect accurate data

Qualifications / Requirements:

  • University degree in social sciences/arts, business, communications, nonprofit management or other related field
  • Minimum of three to five years experience in volunteer management
  • Two-three years' experience in alumni engagement or related experience is a strong asset
  • Demonstrated leadership, creativity, resourcefulness and excellent ability in planning and communicating 
  • Strong interpersonal and relationship management skills and ability to represent the University of Calgary in a professional manner. 
  • Well-developed project management skills with strong attention to detail and demonstrated time management skills 
  • Experience managing multiple priorities in a fast-paced, deadline driven environment
  • Experience in building consensus and influencing teams made up of peers and individuals that do not have direct reporting relationships
  • Experience in facilitating presentations and delivering training is an asset
  • Experience with data collection and tracking, measuring, and reporting outcomes is an asset
  • Experience in community or alumni relations and a strong understanding of post-secondary environments are definite assets
  • Must be flexible and have some ability to work outside of normal business hours

Application Deadline:  January 16, 2019

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase II.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website. For more information about Careers in Development and Alumni Engagement visit Career in Development and Alumni Engagement. 


About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.