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Company Name:
HIV Community Link
Approximate Salary:
Not Specified
Calgary, Alberta
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

HIV Support Services Case Manager

Working within a harm reduction model, the HIV Support Services Case Manager delivers services to clients who are living with or affected by HIV and hepatitis C. This support includes assessment, crisis intervention, supportive counselling, harm reduction tools, enhancing safety and well-being, development of service plans, and assistance with basic needs, advocacy, and referrals.

The Case Manager works primarily from the HIV Community Link Drop-in space in Calgary. This is a 35 hour per week role, with regular client hours on Monday to Friday 9:00 AM to 4:00 PM. Some flexibility for evening and weekend hours may be required. The position reports directly to the Team Lead, Support Services.

Key Accountabilities:

Case Management

  • Assesses client needs in the areas of health care, housing, income, social support, legal, addiction issues, practical needs, and harm-reduction
  • Develops service plans based upon client-identified needs and establishes tasks and timelines for the client-identified needs
  • Ensures on-going support to clients by developing mutually agreed upon long-term contact plans, maintaining contact via regular appointments and telephone calls
  • Advocates on behalf of clients to address barriers to service
  • Refers clients to other HIVCL client services and/or other community services
  • Coordinates network of services on behalf of clients by bridging communication gaps between client and service providers, attending, and/or arranging client case conferences and accompanying clients to appointments as appropriate.
  • Networks with service providers and builds collaborative inter-agency partnerships


  • Provides supportive counseling and crisis intervention as necessary
  • Continuously monitors and assesses holistic wellness of clients; participates in client activities and events to increase social inclusion


  • Updates regularly and maintains program statistics, documentation, and participates in ongoing program evaluation and reporting
  • Ensures program accountability through maintenance of outcome based reports

Qualifications/ Key Competencies:

  • A diploma or degree in a Human Services related field. Preference given to Social Work or Psychology with registration in the appropriate professional body as applicable
  • Minimum of 2 years’ direct work experience in a frontline or client-focused support setting, including case management and/or counseling
  • Equivalent combinations of experience and education may be considered
  • Proven proficiency in client support, counselling, and case management
  • A strengths-based, harm-reduction, and human rights philosophy of service provision
  • Knowledge of HIV and sex work related issues is desirable
  • Foundational knowledge of, and theoretical orientation to, intersectionality, trauma-informed, and anti-oppressive practice frameworks
  • Demonstrated cultural awareness and responsiveness in working across diverse populations
  • Thorough knowledge of local social service programs and community resources
  • Strong knowledge of mental health and addictions-related issues and interventions
  • High ethical standards and professionalism, with a demonstrated ability to adhere to strict confidentiality practices
  • Demonstrated self-awareness of own beliefs and biases
  • A criminal record and child welfare information system check is required
  • A valid driver’s license and reliable vehicle is an asset
  • Training in suicide intervention and non-violent crisis intervention is an asset

Salary and Benefits:

HIV Community Link Society offers competitive compensation.   

Application Details:

This position will remain open until a suitable candidate is found.  Please send your cover letter, resume, and salary expectation to [email protected] quoting job reference HIVCL-093.

You must be eligible to work in Alberta and available for in-person interviews. No phone calls please. We thank all applicants for their interest; however only those selected for an interview will be contacted.