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Company Name:
Distress Centre Calgary
Approximate Salary:
Not Specified
Calgary, Alberta
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

Full-Time Contact Centre Coordinator/Information & Referral Specialist

Full-Time Contact Centre Coordinator/Information & Referral Specialist

                                    Closing Date: July 27th 2018

Distress Centre has a 48-year legacy of creating lasting social impact as one of the critical services in Calgary’s network of care in the community. Together, our staff and volunteers create a unique culture and supportive work environment that sets us apart. Distress Centre staff do not simply have an interest in helping others; they share a commitment to achieving results. Distress Centre provides staff with the support, resources, and opportunities needed to grow and create change for our community.

Six core competencies have been chosen as the overall skills, abilities and/or knowledge needed to excel as an employee at Distress Centre Calgary. We believe that these six core competencies are what give Distress Centre Calgary an advantage in creating a desired organizational culture for the DC’s employees and volunteers and in delivering quality services to our clients. Employees are also evaluated on their performance in these six areas. The core competencies are Client/Service Centered Work, Organizational Effectiveness, Teamwork & Communication, Ethics & Values, Ownership & Initiative and Self-Management.

Distress Centre Calgary (DCC) provides 24-hour crisis support, professional counselling, and 211 referrals to thousands of community, social and government services - all at no cost.

About the position:

  • Distress Centre's contact centre houses several 24 hours crisis and referral lines.
  • Contact Centre Coordinators (CCCs) provide support, feedback, debriefing and consultation to volunteers who answer the 24 hour crisis lines.
  • CCCs work in collaboration and consultation with agency partners and other professionals.
  • The Information and Referral Specialists answer calls coming in on the 211 line, the Family Violence Information Line, the Bullying Helpline, and 403 SENIORS line.
  • All staff is rotated through the following shifts: 7:00am-3:00pm, 8:00am-4:00pm, 9:00am-5:00pm, 12:00pm-8:000pm, 3:00pm-11:00pm, 4:00pm-12:00am and 12:00am-8:00am.
  • The CCC/I & R Specialist mentors a group of Crisis Line Volunteers.
  • On-call duties are required including Christmas.
  • Possibility of other opportunities related to volunteer training, committee work, and community outreach.


  • Minimum requirements are a Diploma in Social Work or a Degree in a related field, plus 1-2 years human services relevant work experience.
  • Above average telephone communication skills.
  • Knowledge and/or experience in crisis intervention, addictions, domestic violence, suicide risk assessment and intervention, mental health, and/or youth issues is an asset.
  • Advanced computer skills, including being adept at using internet search engines.
  • Knowledge of community resources.
  • Ability to work shift work including overnights.
  • Aboriginal Social Workers or those with Human Service equivalent are encouraged to apply.

Benefits of joining Distress Centre:

  • Opportunity to be part of a team committed to social impact.
  • A diverse workplace and great working environment.
  • Benefits, matched RRSP plan & competitive salary.
  • Generous vacation package.
  • Ongoing training and skills development.
  • Extensive training is provided.

To apply, please send a resume and cover letter including salary expectations to:

Suite 300, 1010 8th Avenue SW Calgary AB T2P1J2

Fax: 403.262.2512        Email:[email protected]

                          No Phone Calls Please