This job has expired and you can't apply for it anymore.
Company Name:
Distress Centre Calgary
Approximate Salary:
Not Specified
Calgary, Alberta
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Not specified

Full time - Community Resource Department Team Lead (CRD- Team Lead)

                                      Employment Opportunity

Full time - Community Resource Department Team Lead (CRD- Team Lead)

                              Closing Date: November 30, 2018 


Distress Centre has a 45+ year legacy of creating lasting social impact as one of the essential services in Calgary’s network of care in the community. Together, our staff and volunteers create a unique culture and supportive work environment that sets us apart. Distress Centre staff do not simply have an interest in helping others, but they share a commitment to achieving results. Distress Centre provides staff with the support, resources, and opportunities needed to grow and create change for our community.

Six core competencies have been chosen as the overall skills, abilities and/or knowledge needed to excel as an employee at Distress Centre Calgary. We believe that these six core competencies are what give Distress Centre Calgary an advantage in creating a desired organizational culture for the DC’s employees and volunteers and in delivering quality services to our clients. Employees are also evaluated on their performance in these six areas. The core competencies are: Client/Service Centered Work, Organizational Effectiveness, Teamwork & Communication, Ethics & Values, Ownership & Initiative and Self-Management.


Job Summary:

The Community Resource Department Team Lead is responsible for assisting with activities necessary to ensure the effective and efficient operation of the Community Resource Program. Community Resource Program is a 24-hour information and referral line that helps people connect to social, health and government services.  The position supervises a team of Community Resource Specialists, who identify and research new and updated community services information to respond to changing needs and resources of communities.  The position will oversee the maintenance and growth of the Information Referral database and ensure the adherence to associated accreditation standards.



+         Related post-secondary Diploma (in Project Management, Library and Information Studies, a Social Science, etc.)

+         Minimum of 3 years of experience in a database administration role and/or community liaison role where an extensive knowledge of community resources was required

+         Successful attainment and maintenance of AIRS Certified Resource Specialist designation or willingness to work towards the designation

+         Clear Police Check including Vulnerable Sector Check, Child Intervention Record Check (completed within 6months of application)



+         Demonstrated abilities in program management, program delivery and evaluation

+         Demonstrated supervisory abilities and an understanding of the objectives of the CRD and the organization

+         Strong interpersonal, verbal and written communication skills

+         Strong working knowledge of database management principles, including taxonomy

+         Ability to work both independently and as a team member

+         Ability to set priorities and allocate time and resources effectively

+         Demonstrated understanding of: mental health; mental illness and recovery; information and referral services; and crisis intervention

+         Ability to work independently, set priorities, meet deadlines and allocate time and resources effectively

+         Organizational and problem solving skills

+         Ability to effectively use Microsoft Office and other database related program software

+         Ability to deal effectively with the public and community agencies and maintain good public relations

Lines of Communication/Accountability

+         Reporting to the 211 Program Manager

Special Working Conditions

+         General work hours are 9:00am – 5:00pm, however some flexibility is required to meet the needs of the agency.

+         The Community ResourceTeam Lead will be required to provide Information Referral shift support as needed

Benefits of joining Distress Centre:

  • Opportunity to be part of a team committed to social impact
  • A diverse workplace and great working environment, including the opportunity to participate in wellness activities
  • Ongoing training and skills development, including a staff development fund
  • Benefits, matched RRSP plan & competitive salary
  • Generous vacation package


To apply, please send a resume and cover letter including salary expectations to Human Resources at [email protected]


No Phone Calls Please, Selected applicant will be contacted.