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Company Name:
Hull Services
Approximate Salary:
Not Specified
Calgary, Alberta
Social Services
Position type:
Full Time
Experience level:
5 - 10 years
Education level:
Master's Degree

Cottage One - Program Director



Cottage One – Program Director


We are currently hiring for a Program Director for our Cottage One Program. Bring your talent and passion to a community-first organization at the forefront of children’s mental health. Collaborate with diverse, talented colleagues and leaders who support your success.  Help transform children and families to get the most from their lives.  Sharpen your skills through industry-leading training and development, as you build an extraordinary career. 

Hull Services is a Registered Charitable organization that provides an integrated continuum of services including specialized therapy, counselling and education for children, youth and families who experience emotional and psychological disorders, behavioural problems, learning disabilities, mental illness, developmental delay, neglect, abuse and family breakdown. We continuously grow to meet the needs of our changing and diverse society and have become an employer of choice in our field.  At Hull we view our employees as our strength and are committed to professional growth, competitive compensation, a comprehensive benefits plan and a supportive team environment.

The Program Director is responsible for the total operation of a program(s) and for maintaining effective service delivery linkages across all other programs at the Agency. In consultation with the Executive Management Team, the Program Director establishes program goals and addresses all aspects of the clinical, administrative and managerial systems. The Program Director serves as a member of the Senior Management Team and plays a significant "ambassador" role by advocating and actively contributing to the implementation of Agency wide goals. Through participation in regional and provincial service delivery forums, the Program Director also advocates for the Agency and all its programs.

Cottage One is a therapeutic campus-based care program that provides intensive treatment to persons aged 13-17yrs with developmental delays and social and emotional deficits, along with mental health issues.  The goal is to help improve self-regulation, social skills and adaptive functioning, while providing safety and stability in a highly structured setting, to help them attain success and reintegrate them into the community. Treatment practices follow a behavioral-family systems orientation, where social learning methods are used for promoting behavior change, along with an understanding of trauma, brain functioning, sensory based needs and self-regulation. The program has a strong focus on preserving family connection by providing support through family work, after care and strengthening cultural connections.

Duties and Responsibilities Include:

  • Ensure pre-placement and admission procedures follow Agency Standards for implementation and documentation.
  • Ensure team members conduct appropriate case assessments and that service plans and treatment goals are established and documented in a timely fashion.
  • Ensure treatment practices remain culturally relevant, humane, and ethical and represent the use of well researched and sound treatment technologies, clinical practices and judgment.
  • Ensure treatment plans, goals and clinical directives are appropriately communicated, monitored, implemented and evaluated.
  • Create and maintain service delivery integration, including functional transition of persons served between programs and coordination of clinical services across treatment settings.
  • Utilize qualified and relevant individuals as consultants in cases where additional expertise is required to construct, implement or evaluate treatment plans.
  • Provide direct clinical services to persons served, where indicated, using therapeutic interventions within one's level of recognized competence.
  • Ensure all stakeholders (e.g., parents, social workers, and educators) remain informed and appropriately involved in the treatment planning process.
  • Monitor all significant clinical decision-making meetings including: intake conferences, transfer conferences, PSO meetings, progress review meetings and discharge conferences.
  • In support of Supervisors and Coordinators, ensure staff are appropriately selected, trained and supervised.
  • Provide active, clear and meaningful clinical consultation through monitoring individual, group and team supervision strategies.
  • Ensure staff are evaluated in accordance with Agency standards, including evaluation of cross-cultural competency, that all documents are completed in a timely and professional manner and, throughout this process, that staff are treated in a fair, ethical and respectful manner.
  • Ensure staff have meaningful input into their professional growth plans and performance evaluations.
  • Monitor and follow-up on supervision activities or employee goals required by or established in performance appraisals.
  • In collaboration with program staff and members of the Senior Management team, establish, monitor and evaluate program goals that foster health in the work environment.
  • Maintain a direct liaison with supervisory or educational staff, ensuring that staff receive culturally relevant training and professional development activities, and that supports are in place to foster the integration of these skills in the program.
  • Review all professional correspondence and clinical documents, prior to external distribution, to maintain high professional standards and ensure that the person served, program and Agency’s needs are effectively communicated.
  • Ensure the program operates in an effective manner and maintains eligibility for accreditation/certification.
  • Ensure the effective utilization of program staffing resources.
  • Ensure the program operates within established financial parameters including budget planning and expenditure control.
  • Develop and monitor administrative practices, policies and procedures required to guide the workings of the unit.
  • Ensure staff are aware of Agency mission, philosophy, goals, policies, procedures and ethical treatment practices.
  • Ensure Agency-wide evaluation and tracking systems are properly implemented, documented and reported back to the original source.
  • Audit all available feedback tools and data sources related to program effectiveness, Agency goals and culture.
  • Model and provide effective collegial team work throughout all Senior Management responsibilities and activities.
  • Remain available for cross-program consultation and collaboration.
  • Active participation and leadership on Agency-wide committees.
  • Active participation in external, collaborative projects and planning forums.
  • Active participation in new Agency initiatives and partnerships, including program development and coordination.

Skills and Qualifications:

  • A Master or Ph.D. degree in Psychology or Clinical Social Work from a recognized University Program, along with several years of clinical and managerial experience.
  • Current registration and/or eligibility for registration within a professional College in Alberta
  • Experience in managing clinical programs and demonstrated competence in leadership, organization, problem solving and cultural responsiveness.  
  • Mature, flexible, self-motivated and positive.
  • Demonstrated effective interpersonal communication skills.
  • Exemplary professional and ethical standards, working in accordance with ethical codes adopted by relevant profession and endorsed by the Agency.
  • Sound clinical judgment.
  • An ability to maintain professional working relations with all Agency programs and departments, as well as community partners and stakeholders.
  • Extensive experience working in clinical programs or community settings with youth, young adults and families.
  • Working knowledge of the HOMES System.
  • Willingness to be on call and available for program consultation.
  • A thorough understanding of the Agency's mission, philosophy, goals and management systems.

Please direct your resume and cover letter, indicating “Full Name – Cottage One Director” in the subject line of your email to [email protected]

We thank all applicants who are interested in this position; however, only those candidates selected for an interview will be contacted.

For more information about how you can make a difference in the life of a child, family or community, visit

Diversity Works At Hull