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Company Name:
NPower Canada
Approximate Salary:
Not Specified
Calgary, Alberta
Social Services
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Associate Degree

Community Liaison (F/T)



NPower Canada is a charitable organization that launches underserved young adults aged 18 to 29 into meaningful and sustainable careers. The program provides participants with free in-demand digital and professional skills training and connects them to new and rewarding career opportunities with some of Canada’s largest employers. Through consultation with a wide range of employers, NPower Canada’s comprehensive curriculum ensures participants are equipped with the in-demand technical and professional skills most sought after by industry.


NPower Canada provides employers with access to a pipeline of eager, diverse and job-ready young talent with in-demand digital skills who are primed to succeed in the workplace. Graduates receive ongoing support and coaching to ensure continued success in their careers. To learn more please visit us at




Supervisor: Calgary Program Manager


Location: Calgary, AB


This is an ideal career opportunity for a youth engagement and community development professional who thrives in a results-driven environment and has a proven ability to achieve and exceed ambitious program recruitment targets.


This role is responsible for recruiting 100-150+ eligible and suitable young adults each year for NPower Canada’s youth-focused workforce development program in Calgary. Recruitment goals will expand as the program continues to grow and thrive.


If you excel at community outreach and can inspire and motivate young adults facing multiple barriers to employment, this may be your next career opportunity.




Program Recruitment

● Ensure that Calgary program enrollment targets are achieved and exceeded through implementing results-focused recruitment strategies.

● Generate and maintain a high-volume pipeline of qualified applicants.

● Cultivate and grow relationships with at least 15-20 community partners (educators, NGOs, social assistance offices) who will each refer 10-15 youth to the program each year.

● Clearly articulate the benefits of developing mutual referral partnerships with NPower Canada to prospective community partners.

● Ensure that diversity and inclusion goals are achieved.


Youth Outreach and Engagement Activities

● Engage youth from diverse communities facing multiple barriers to employment.

● Distribute marketing materials to libraries, community centres, nonprofits, schools, drop-in centres, shelters and other spaces where youth congregate.

● Deliver engaging and interactive information sessions to youth across Calgary, effectively promoting NPower Canada programs and services.

● Utilize social media and other online channels to connect directly with prospective applicants.

● Support in planning and promoting in-reach initiatives, i.e. monthly open houses, at Calgary program delivery site.

● Make cold calls to prospective non-profit organizations, government agencies and departments, schools and other potential referral partners.


Client Service

● Work with Admissions Coordinator to ensure that all applicants receive timely, professional and empathetic client service.

● Work with Program Manager and Admissions Coordinator to provide ineligible applicants with warm referrals to other, more suitable pre-employment interventions.

● Demonstrate care, empathy and respect when interacting with all applicants, understanding that these are youth facing significant challenges in their lives.

● Work with Program Manager to de-escalate and resolve applicant complaints; work with Admissions Coordinator to maintain a 95% customer satisfaction rate.

● Work with Admissions Coordinator to ensure that online applications and inquiries from applicants and community partners receive responses within 48 business hours.


Administration and Reporting 

● Liaise with the Admissions Coordinator to prepare weekly recruitment reports for Program Manager regarding application targets and outcomes, completed outreach sessions and new contacts made.

● Input and maintain accurate referral partner contact information in Salesforce. Schedule follow-up calls and reminders to stay connected with referral partners

● Meet with Program Manager on a weekly basis to review monthly action plan, targets and outreach strategies.


Other Duties

● Attend site-specific team meetings, employer events and presentations, and alumni events as required.

● Join site teams in delivering information sessions and interviewing candidates for the program as requested.




● At least 2-3 years of experience in community outreach and youth engagement.

● Relevant post-secondary education in human services or another related field.

● Extensive professional network within the Calgary human services sector, preferably with a strong focus on youth and employment programs.

● Demonstrated ability to achieve and exceed program enrollment outcomes.

● Strong partnership development and relationship management skills.

● Proven ability to engage, motivate and inspire opportunity youth.

● Exceptional communication and presentation skills.

● Proficiency in Salesforce or a similar CRM application.

● Digital competency: ability to work with technology, collaborate with others and work effectively in a modern, digital environment.


Please e-mail your application to [email protected] with the position title of “Community Liaison” in the Subject line of your message.

Please include a cover letter and resume with your application.

Applications are due by 5 PM MST on February 28, 2019. We strongly encourage candidates to apply before the due date.