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Company Name:
Calgary Alpha house Society
Approximate Salary:
Not Specified
Calgary, Alberta
Social Services
Position type:
Full Time
Experience level:
Entry Level
Education level:
Associate Degree

Community Housing Caseworker

Job Description for Housing Case Worker



The housing case worker will work in collaboration with outreach services to bring an individual from point of engagement to housing.  The goal of this position is through the Intensive Case Management model to assist the individual in maintaining housing by supporting them through this transition from homelessness to housing. This position will entail visiting clients in their homes, advocating on behalf of the client and working with all members in the downtown community. 

            The housing case worker will be employing a harm reduction and housing first approach and will be working with individuals with addiction issues. The housing worker will have knowledge of systems and program referrals within the community that are applicable to the client and his/her case plan. Specific accountabilities will include completing intake assessments, developing action plans, crisis counseling, home visits and goal setting.

            The housing case worker will be working independently in the community whilst being supported by a team with experience working with the population.



Responsibilities may include:


  • Provide long and short-term case management to singles on a regular basis to assess their progress and to identify any obstacles that might arise. Provide intake assessments and develop action plans with clients that will utilize their strengths to obtain goals.
  • Provide needed support for client to maintain housing.
  • Set up weekly/bi-weekly/monthly appointment with client.
  • Deal with crisis issues between client / landlord.
  • Work on supports for client in the community.
  • Provides an ethical, efficient and therapeutic approach to dealing with crisis intervention in a timely manner.
  • Provides information and referrals to appropriate agencies.
  • Demonstrates empathy and genuineness to all clientele.
  • Provides support services (as required), to clients who present a unique and often different set of values, behaviors and challenges.
  • Maintains confidentiality at all times.
  • Transports clients when appropriate.
  • Provides safe care to the client in potentially dangerous situations.
  • Treat all clients with dignity and respect.
  • Maintains files, case notes and daily stats.
  • Foster and maintain excellent relationships with mental health professionals involving client’s needs.
  • Liaison with community agencies and business to fulfill program needs.
  • To participate in evaluation of the project as required..
  • To work closely with Housing locator.
  • Act in a professional, non-judgmental, discreet and caring manner with all clients and serve as a role model.
  • Provides immediate response to distress or crisis situations
  • Maintains positive working relationships with Alpha House and partnering agencies




  • Social Sciences degree or a Social Work diploma.
  • Team Player
  • Ability to assume initiative
  • Demonstrate support for the philosophy of participant involvement in program development.
  • Must have a valid drivers’ license and reliable vehicle and able to obtain Class 4 licensing.
  • Strong knowledge of social services organizations and community support that provide culturally sensitive supports to singles
  • Ability to provide own transportation to implement home visits
  • Strong verbal and written communication skills
  • Awareness of diverse Aboriginal cultures
  • Awareness of health and social issues faced by high-risk singles