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Company Name:
Mosaic Primary Care Network
Approximate Salary:
Not Specified
Location:
Calgary, Alberta
Country:
Canada
Industry:
Health
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Not specified

Community Health Worker

Location: NE/SE Calgary

Employee Status: Full-time (3 positions)
Reporting To: Community Health Worker Supervisor
Date Available: May 7, 2018
Rate of Pay: Starting from $19/hr 

About Us
Mosaic Primary Care Network (PCN) provides a wide range of primary health care services in the northeast and southeast Calgary communities in partnership with a group of family doctors.  Our talented interdisciplinary health care teams work together to provide services that best support patient needs.
We want YOU to bring your expertise to our growing team as we continue to develop solutions to meet the needs of our local community.  If you have initiative, are resourceful, engage easily in teamwork, and most importantly, want to make a difference in healthcare, we want to hear from you!

Position Summary
We are looking for people who want to help patients who are not getting the medical help and social support they need.  
The Community Health Worker (CHW) position works with the Mosaic PCN targeted patients with chronic diseases (e.g. diabetes, kidney disease, heart disease, lung disease, etc.) to improve access to health care and other resources available in their communities.  This role requires understanding of their own job boundaries and works with patients, communities, physicians, and the health care team.  Patients have multiple challenges and barriers to chronic disease care and the CHW connects these patients with the broader healthcare system in Calgary.  The CHW is integrated within the Mosaic PCN geographic community so they can promote the CHW roles and responsibilities as well as the Mosaic programs and services.  
This position is a non-regulated health care worker and will be provided with supportive supervision and extensive on-the-job training.  The successful candidate must be willing to participate in a formal training program led by a team of subject matter experts.  

Responsibilities
System Navigation and Social Support
•Support patients through regular, patient-centered follow-up, including home visits to engage and empower patients 
•Identify appropriate and credible resources responsive to patient needs taking into consideration culture, language, reading level, and health literacy
•Coordinate patient care between multiple health and social providers within the Mosaic PCN catchment area and leverage Mosaic PCN programs and services
•Monitor attendance, conduct reminder and follow-up calls, and facilitate transportation to and from scheduled appointments, as necessary

Patient Advocate
•Taking into account each patient’s values, preference and circumstance, support the development of patient-centered goals
•Demonstrate responsiveness to patient needs within scope of practice and professional boundaries
•Encourage active communication between patients/families and health care providers to optimize patient outcomes
•Use goal setting and action planning techniques to encourage positive changes for patients
•Demonstrate empathy, integrity, honesty, and compassion in difficult conversations
•Provide and/or coordinate interpretation and translation services with patients, if applicable

Patient Education
•Provide appropriate patient education in the community
•Support patient self-management techniques
•Facilitate patient understanding of health care payment structure, financing, and where to find answers regarding insurance coverage and financial assistance

Inter-professional Collaboration
•Integrate with the clinic team and serve as liaison between clinics and patients
•Understand the goals related to Mosaic PCN health outcomes and support the implementation of care plans
•Regularly check in with patients to verify adherence to care plans
•Provide timely follow-up for physicians and multidisciplinary team on the patients’ status
•Maintain timely and accurate records in secure web application, capturing patient interactions, barriers, supports and information provided, and other pertinent information 

Community Liaison
•Liaise closely with community partners and members to understand and address barriers for access to care
•Promote CHW role, responsibilities, and value to patients, providers, and the larger community
•Participate in community activities to build trusting relationships across a broad range of socioeconomic and cultural backgrounds
•Leverage community resources to assist patients to create ties to the community

Quality Improvement
•Ensures success of the program through the identification of key successes and challenges and supporting the development of innovative approaches to leverage strengths in addressing challenges

Continuous Professional Development
•Identify and work to achieve own professional development needs which support goals in performance reviews

Qualifications Education & Licenses
•N/A

Experience
•At least 3 years’ community involvement work (formal or informal) that reflects strong ties to local community 
•Experience working with different groups and backgrounds

Knowledge, Skills & Abilities
•Must have strong desire to help and connect patients with the community
•Strong community links within the Mosaic PCN catchment area (NE and SE)
•Willingness to learn health care terminology
•Understanding of the health care and social resources available in Calgary 
•Multi-cultural competence
•Organizational and prioritization skills
•Ability to teach others
•Empathetic
•Strong communication and interpersonal skills
•Problem solving skills
•Ability to develop strong relationships with internal and externa parties
•Ability to discuss sensitive topics with patients and maintain confidentiality
•Willingness to participate in a comprehensive formal training program

Assets
•Multi-lingual (Languages preferred: Arabic or Tagalog)
•Shared experience with targeted patient population
•Familiarity with medical terminology

Why Mosaic PCN
We provide a competitive benefits package for eligible employees including: comprehensive health and dental coverage, Health Care Spending Account (HCSA) / Taxable Spending Account (TSA), a group RRSP matching program, professional development opportunities, generous vacation and other paid time off, and more!

To Apply
Please submit a resume and cover letter with a section clearly indicating the reason(s) you are interested in becoming a Community Health Worker (CHW) and why you would be a successful candidate.

Conditions of Employment
Successful applicants must provide proof of qualifications and a current police information check (PIC) including vulnerable search at the applicant’s expense.  The results of the PIC may alter or revoke any offer made by Mosaic PCN.
We would like to thank all applicants for their interest and resumes.  Please note, only those candidates chosen to proceed through the selection process will be contacted.  No phone calls please.