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Company Name:
Inn from the Cold Society
Approximate Salary:
Not Specified
Calgary, Alberta
Arts and Culture
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

Case Worker

 Case Worker - Family Support Housing (Full Time - 40 hours)


Inn from the Cold provides emergency shelter, support and programs to homeless children, their families and others in need, with the goal of building healthy, stable families and ending homelessness. 

Are you looking for a meaningful position that makes good use of your experience and provides a great life/work balance? Can you work independently because we don’t like to micromanage? Would you describe yourself as outgoing, passionate and a key contributor on a team? Is a fun, rewarding and welcoming work environment just what you’re looking for? 

If you value job satisfaction and working with a professional team that makes a difference in our community every day, you will enjoy working with us and we want to meet you. We are looking for an experienced full time Case Worker to contribute to our Case Worker Housing Team.

Inn from the Cold is one of Calgary’s most respected community organizations and we couldn’t have done it without the outstanding contributions from staff and volunteers. We offer a comprehensive salary and benefits package, rewarding work environment and the support of an incredible team of staff and volunteers. 

Make a difference for homeless children and their families. Apply today and join a family of professionals who love their job and make a difference every day.

Job Purpose and Summary: 

The Case Worker in the Family Support Housing program is responsible for providing case management support to a caseload of 15 families as they exit homelessness and move towards independence in housing.  Working from a Housing First model the Case Worker provides the ongoing support necessary to help families move forward in their lives and lessen the opportunity for returning to homelessness.  The Case Worker will work with the families to identify barriers to stability in housing and provide them with the appropriate support/referrals to assist them in addressing these barriers.                          

Key Responsibilities: 

  • Provide intensive in-home and community based case management support to families through their transition from homelessness to housing and ultimately to independence within their community.
  • Complete an orientation and housing intake package with the family when entering the Housing program and this documentation is continually reviewed and updated.
  • Assist families with identifying goals and barriers and support them in achieving those goals and overcoming barriers.
  • Spend approximately 60% time with the clients on a one-on-one basis (approximately 1.5 – 2 hours/family/week).
  • Participate in client appointments and follow up with resources that are provided to the families.
  • Maintain comprehensive data, documentation and ongoing assessments which will be required to be kept current and up to date at all times both in paper and electronic form where required.
  • Collaborate twice a month, or more if needed, in case conference meetings to discuss the families as a team.
  • Ensure client files are to be locked up in a cabinet at the end of each day as per FOIP Compliance.
  • Other duties as required or assigned. 


  • Experience working with vulnerable families or other at risk populations
  • Strong communication and documentation skills
  • Strong working knowledge of Calgary housing programs, resources and agencies
  • Capacity to build and maintain strong relationships with partner agencies/programs
  • Strong advocacy skills
  • Creative problem solving ability
  • Excellent rapport builder
  • Ability to function independently while also working as part of a larger frontline team
  • Ability to multitask and prioritize in a fast paced environment 

Experience and Qualifications Required:

  • Diploma or certificate in human services, homelessness or social services
  • 2 years of experience working in a similar role
  • Certified in Level C - CPR, NVCI, Aboriginal Awareness, Suicide Intervention, Stages of Change and Motivational Interviewing
  • Reliable Vehicle required
  • Police Check and Intervention Record Check required
  • Proficiency with MS Office and a general comfort with technology

Please send all resumes to Connie Fox, Manager of Housing at  Only qualified applicants will be contacted. No phone calls please.