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Company Name:
Discovery House Family Violence Prevention Society
Approximate Salary:
Not Specified
Calgary, Alberta
Social Services
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

Case Manager - Community Housing Program

REPORTS TO:   Case Management Team Lead 

TERMS OF EMPLOYMENT:  Full time- permanent

ANTICIPATED START DATE:   As soon as possible 

LOCATION: Calgary, Alberta

CLOSING DATE:  November 24, 2017


Discovery House is a trusted, dynamic Calgary agency devoted to the safety and well-being of women with children leaving domestic violence. We offer stability, hope and opportunity through long-term residential and individualized community support which result in healthier families and stronger communities.


All employees have a responsibility to carry out the vision, mission, and values of Discovery House while adhering to all Agency policies and procedures.  Paramount to this responsibility is demonstrating a ‘client-focused’ approach to all aspects of Discovery House operations and a willingness to cooperate with all Discovery House staff and volunteers in translating these emphases into the planning and delivery of all programs and services. 


Reporting to the Case Management Team Lead, the Case Manager is required to focus on a family’s practical needs through identifying, sourcing and coordinating services, and by offering systems navigation, connecting the families to the long-term community supports they identify as being most important to them.


The duties of a Case Manager include, but are not limited to:

  • Completing a thorough assessment of the client’s needs that will identify any barriers to maintaining safe and stable housing as well as any additional service needs of the family
  • Provide Intensive Case Management services to clients.
  • Developing an individualized family action plan for wrap-around service needs in collaboration with the client family and the case management team, including the mental health specialist, the child and youth support specialist and the housing liaison
  • Coordinating and monitoring wrap-around service planning for the client family
  • Supporting the client family to navigate systems
  • Advocating on behalf of the client family
  • Providing information about and/or referrals to appropriate community agencies and resources
  • Collaborating with community agencies and partners regarding the needs of the client family
  • Creating PowerPoint presentations of subjects related to domestic violence and presenting them to groups or staff or clients.
  • Maintaining accurate documentation in client files


  • A bachelor’s degree in a human services field is preferred, but a combination of education and experience will be considered
  • A minimum of a diploma in a Human Services field is required 
  • Registration with professional discipline preferred
  • Case management and/or outreach experience required
  • Understanding of crisis management and supportive counseling
  • Understanding of the intersection between domestic violence, poverty and homelessness
  • Understanding of the Housing First model
  • Understanding of Harm Reduction
  • Knowledge of trauma informed practice
  • Ability to work independently and as part of a team
  • Ability to multi-task and work in fast paced environment
  • Creative problem solving skills
  • Experience working with diverse communities
  • First Aid/CPR desirable
  • Valid driver’s license and reliable vehicle required

Please submit your resume and cover letter to [email protected]  or fax to 403-670-0475.  We thank all applicants, however, only those selected for an interview will be contacted. 

Discovery House is a committed equal opportunity employer.