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Company Name:
Discovery House Family Violence Prevention Society
Approximate Salary:
Not Specified
Calgary, Alberta
Social Services
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

Case Manager

Discovery House is a trusted, dynamic Calgary agency devoted to the safety and well-being of women with children leaving domestic violence. We offer stability, hope and opportunity through long-term residential and individualized community support which result in healthier families and stronger communities.


All employees have a responsibility to carry out the vision, mission, and values of Discovery House while adhering to all Agency policies and procedures.  Paramount to this responsibility is demonstrating a ‘client-focused’ approach to all aspects of Discovery House operations and a willingness to cooperate with all Discovery House staff and volunteers in translating these emphases into the planning and delivery of all programs and services.


Reporting to the Case Management Team Lead, the Case Manager is required to focus on a family’s practical needs through identifying, sourcing and coordinating services, and by offering systems navigation, connecting the families to the long-term community supports they identify as being most important to them.


The duties of a Case Manager include, but are not limited to:

  • Completing a thorough assessment of the client’s needs that will identify any barriers to maintaining safe and stable housing as well as any additional service needs of the family
  • Developing an individualized family action plan for wrap-around service needs in collaboration with the client family and the case management team, including the mental health specialist, the child and youth support specialist and the housing liaison
  • Coordinating and monitoring wrap-around service planning for the client family
  • Supporting the client family to navigate systems
  • Advocating on behalf of the client family
  • Providing information about and/or referrals to appropriate community agencies and resources
  • Collaborating with community agencies and partners regarding the needs of the client family
  • Supporting programming and child development while working with mothers, and/or their children
  • Maintaining accurate documentation in client files


  • A bachelor’s degree in social work and at least one year of relevant work experience is preferred
  • A combination of human services education and experience will also be considered
  • A minimum of a diploma in social work is required 
  • Registration with professional discipline preferred
  • Case management and/or outreach experience required
  • Understanding of crisis management and supportive counseling
  • Understanding of the intersection between domestic violence, poverty and homelessness
  • Understanding of the Housing First model
  • Understanding of Harm Reduction
  • Knowledge of trauma informed practice
  • Ability to work independently and as part of a team
  • Ability to multi-task and work in fast paced environment
  • Creative problem solving skills
  • Experience working with diverse communities
  • Valid driver’s license and reliable vehicle required

Discovery House is a committed equal opportunity employer.

We acknowledge that we are situated on the traditional territories of Treaty 7 First Nations and Region III of Métis Nation of Alberta.

Please submit your resume and cover letter to [email protected] by November 9, 2018.  We thank all applicants, however, only those selected for an interview will be contacted.