Company Name:
The Alex
Approximate Salary:
Not Specified
Calgary, Alberta
Position type:
Full Time
Experience level:
Less than 2 years
Education level:
Bachelor's Degree
Sandy Radjo

Case Manager - Abbeydale

CASE MANAGER – Ref. No. 18071

Abbeydale Place

The Alex: Changing Health. Changing Lives.  The Alex Community Health Centre is a not-for-profit organization that is changing how we look at health care in Calgary. Our health, housing and food programs support our most vulnerable neighbours, tackling tough health and social issues head-on.  Since 1973, our cost-effective programs have provided preventative care in a welcoming, easy-to-access environment, moving people from poverty to stability and from crisis to wellness. Using a multi-disciplinary team approach, we focus care on assessment, intervention and promotion of all aspects of health. We embrace a model of health care that is accessible, responsive and participatory. In addition to the Family Health Centre, we run a Seniors Health Centre, a Youth Centre, two Mobile Community Health Buses, one Dental Health Bus, four Housing First Programs, a Community Food Centre and the Children’s Legal & Educational Resource Centre (CLERC).

The Case Manager will be responsible for establishing support in a Place Based Housing model through the Alex. This will involve engaging current clients who have had difficulty maintaining housing stability and developing ways to provide encouragement and support for them as they establish permanent housing. Working within the Intensive Case Management model they will support their clients in creating a personalized plan and goals. The Case Manager will work in conjunction with group case management team to oversee all 20 clients, complete assessments, recovery plans and daily documentation.  The Case Manager will work closely with all clients and support workers in providing daily support to clients and meeting client needs.

What you will do: 

  • Provide professional case management services to clients who are taking residence at Abbeydale Place
  • Develop with the client a recovery plan that is strength based, client centered, trauma informed and grounded in the principles of Housing First and Harm Reduction; Crisis Support
  • Monitor client progress towards their personally developed goals
  • Connect clients to appropriate services and resources
  • Coordinate service providers, ensuring a smooth delivery of service
  • Complete the required paperwork, including assessments, for each client in a timely fashion
  • Ensure timely communication with all service agencies providing service to our clients
  • Provide ongoing support to clients living in the Abbeydale building
  • Address behavioral issues as they arise and provide conflict resolution to tenants
  • Monitor for safety issues in the building; complete hourly rounds and wellness checks as required
  • Maintain relevant, timely and accurate documentation of all client work in Service Point
  • Attend all program meetings; administrative duties
  • Work to support each client in their community
  • Maintain client confidentiality and clear boundaries
  • Represent the program and the agency in the community in a professional manner
  • Adhere to the standards set out in the Abbeydale procedure manual
  • Work collaboratively with all team members to achieve excellent service and outcomes for clients
  • Household duties as required: cleaning, cooking, household upkeep
  • Ensure regular contact with Program Lead and Team Leads
  • Adhere to the Social Work code of ethics and the Calgary Homeless Foundation FOIP

What you bring: 

  • Bachelor’s degree in a relevant field preferred
  • Experience working with vulnerable clients
  • Solid understanding of Housing First and Harm Reduction
  • Strong crisis management and communication skills with the ability to engage clients
  • Able to work effectively as part of a team
  • A class 5 driver’s license, $2,000,000 liability coverage in car insurance, and vehicle are mandatory
  • Current First Aid/CPR is mandatory
  • Ability to work independently and with confidence when dealing with conflict or at risk populations
  • Exceptional written and verbal communication skills

How to apply:

If you are as passionate as we are about making a difference in people’s lives, please submit your resume to [email protected] and be sure to include the job title and reference number in the subject line. 

For further information about The Alex and its programs, we encourage you to visit our website at

We thank all applicants for their interest, however, only those selected for an interview will be contacted.