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Company Name:
Calgary Catholic Immigration Society
Approximate Salary:
Not Specified
Calgary, Alberta
Social Services
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree

Case Coordinator CCN

Case Coordinator (CCN) (1.0FTE)- (Starting June 2018)

Name of Position: Case Coordinator (CCN), Centre for Refugee Resilience  

Functional Statement:

The Case Coordinator acts as an integral team member in building resilience with refugees and immigrants who have experienced trauma, through coordinated community, social, and mental health support.

 Primary Duties and Responsibilities include but are not limited to:

●      Coordinate volunteer matching program to support refugees and their families in  collaboration with Community Connections for Newcomers program (CCN), with a special focus on refugees affected by trauma

●      Recruit, orient, and match volunteers who will support refugee families

●      Develop and provide adequate training for volunteers relating to trauma

●      Provide client orientations and complete intakes with Government Assisted Refugees at CCIS to provide early intervention in mental health supports

●      Work closely with CCN program team to provide general program support regarding special events, training, client/volunteer orientations, matching, etc. 

●      Provide on-going follow-up and support to volunteers and refugees affected by trauma throughout their match

●      Facilitate individual and family intakes and collaboratively assess client needs relating to support to heal from trauma

●      Coordinate mental health and community support services according to the needs identified by the clients

●      Provide ongoing case management, referrals, assessment and interventions

●      Liaise with team therapists to support the needs of shared clients

●      Coordinate and participate in case conferences as needed

●      Work with community partners to support refugees and their families

●      Work collaboratively with a diverse and multi-disciplinary team within CCIS

●      Practice personal self-care and support the needs of team members

●      Complete evaluation and reporting of program activities that fit all funder outcomes and indicators as outlined by the Team Lead



●      Post-secondary degree/diploma in Social Work, Psychology, Mental Health, or related professional expertise

●      Demonstrated experience in working with culturally diverse individuals and families and in working with mental health

●      Ability to work collaboratively and communicate effectively within a multicultural and multidisciplinary setting

●      Knowledge and competency in cultural diversity and special issues relating to refugees

●      Knowledge and experience with mental health and trauma

●      Knowledge and experience in volunteer-based programs

●      Ability to work a flexible schedule that includes occasional evenings to accommodate clients

●      Ability to take initiative, work independently, organize one’s work and records

●      Experience with not-for-profit agencies considered an asset

●      Experience in managing confidential client and program data

●      Competent verbal and written communication, computer, and facilitation skills

●      Ability to communicate in a second language considered an asset

●      Ability to plan, organize, implement, and evaluate activities

●      Ability to positively work with challenges

●      Knowledge of community and health resources in Calgary

●      Must have a valid driver’s license and own reliable transportation

●      Criminal Records/Vulnerable Sector Search required


Please submit resume and covering letter by Friday  May 11th , by 4 PM to:

[email protected]